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Closed account billing

  • April 26, 2024
  • 1 reply
  • 56 views
R
New
 Contributor

I notified ID I was closing my account in January as I had left the UK permanently. The normal payment went out in Feb as expected and another payment for a smaller amount went out in March. I recieved a questionnaire which I filled in explaining why I had left ID. I recieved notification that unless I contacted ID my number would no longer work. Now I recieve a email telling me to reinstate my direct debit as I would still be charged. Obviously ID has made a mistake so how do I get to speak to someone to sort it out.

 

Pinned reply

April 27, 2024

Hi @roverhowel . We’ll be happy to take a closer look at this to see what’s happened. Your last bill should always be taken 14-days after the account is disconnected. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

1 reply

Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • April 27, 2024

Hi @roverhowel . We’ll be happy to take a closer look at this to see what’s happened. Your last bill should always be taken 14-days after the account is disconnected. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

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