I have been waiting 18 days currently just for an answer regarding recieving a refund from my account. I was hoping someone would know where I stand legally? As I think 18 days is a ridiculous amount of time to wait. I have several transcripts of customer service representatives saying it will take 24-48 hours and 5 working days. But now they are just being really evasive whenever I bring it up. I want to leave iD mobile but I'm not leaving my credit behind.
Solved
Legal Action over refund
Best answer by andewhite
The small claims court might be the least expensive option,
Not sure going legal will speed up recovery of the credit amount you’re due though.
Normally, like most other UK pay monthly mobile service providers, any credit due is returned via the direct debit you used for your iD account, the next billing cycle after account closure.
Reply.
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.