log in with ID mobile number

  • 6 May 2024
  • 1 reply

Hello, so a month ago i was able to log into the online service and now I am being asked to create a new account. I have done that but keep being asked for my id number last name and DOB which comes back saying details do not matchour records. any help?


1 reply

Userlevel 7
Badge +5

Hi @Lubowa Moses 


We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 


To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 


Alternatively, if you are currently logged in, you can use the following link:  


We’ll see you there.