Unlimited calls but charged for call to 447893921995, why
unexpected call change
Userlevel 8
+10
Unfortunately that number falls within the non-standard 07 numbers range, so the call wasn’t able to use your call allowance
There’s more about this online at https://www.idmobile.co.uk/help-and-advice/call-charges (in the “Standard out-of-plan changes” section).
Which refers to https://media.secure-mobiles.com/idmobile/documents/non-standard-07-numbers.pdf.
This is not correct. Else every call to UK mobile from UK mobile would be out of plan.
Do you mean 070 or 076 sub numbers rather than the 078 number I highlighted?
| Personal numbering services (starting 070) per min | £0.55 |
| Pager calls (starting 076) | £1.22 |
| Corporate numbering service (starting 070) per min | £0.55 |
Userlevel 8
+10
The +44 7893 9-- --- number called falls in the begins with range of “078939”, contained in the iD Mobile list of non-standard 07 numbers.
There’s a link in the highlighted section which takes you to an extensive list of what iD Mobile call non-standard 07 numbers, which they exclude from call allowances.
https://media.secure-mobiles.com/idmobile/documents/non-standard-07-numbers.pdf
Userlevel 8
+7
Hi
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Kash
Yes Andrew much appreciated. When I raised this in live chat was sent a link and they said 07 was out of plan, but the link only say pay for 07 mobile calls at set rate 40pm when out of plan. But as unlimited calls would never get to this.
It could not be answered specifically where the 078939... Was identified as a non standard 07 number and what non standard means. Would like to know what a FM10 number actually is.
I see it now. It's very difficult to know if a mobile number actually falls in this.
Regards
Userlevel 8
+6
Hi
We’ll feed this back.
Tom
Userlevel 8
+10
...
It could not be answered specifically where the 078939... Was identified as a non standard 07 number and what non standard means. Would like to know what a FM10 number actually is.
I see it now. It's very difficult to know if a mobile number actually falls in this.
Regards
With the advent of OFCOM mobile number portability, a mobile number from the FM10 service provider range could be ported to another mobile operator where any non-standard charges should not apply.
Seems a grey area and perhaps iD should review their non-standard 07 mobile number charging, and maybe the live chat agents also need better training in this area.
Nowhere on ID website does it warn people that 078939 numbers are classed by them as Non-Normal. Until it does they should not charge people for them
Definitely not fair and shouldn't be charged for until it is stated that you would be on their website!!!
Userlevel 8
+10
Nowhere on ID website does it warn people that 078939 numbers are classed by them as Non-Normal. Until it does they should not charge people for them
Definitely not fair and shouldn't be charged for until it is stated that you would be on their website!!!
Okay
https://www.idmobile.co.uk/help-and-advice/call-charges
The out-of-plan charges page mentions charges for calling a non-standard mobile number, but the iD terms & conditions don’t specifically cover charges for non-standard mobile numbers.
All the UK mobile network operators appear to charge for these so-called non-standard mobile numbers.
Firstly you have to go thru 2 links before finding a list of what ID class as “non-standard mobile numbers”. So not intuitive by any means. And then there are 98 of them!! Who is going to check thru this list of 98 mobile prefixes before they make a call. Not many people I wouldn't have thought. It should be made clear with an announcement such as other providers do when you phone 0800 numbers etc. I have never seen these prefixes being used by other providors and have certainly never been charged for them before.
Userlevel 8
+10
Indeed
Perhaps in an era of blame-somebody-else-first, it’s fine saying yes I’ve read the terms & conditions, but actually I haven’t, and then claim not my fault.
Userlevel 8
+6
Hi
Sorry to hear this, to avoid any unwanted charges such as calling a non-standard number it may be best to apply a bill cap you’re comfortable with, should you be about to go over the bill cap, we’d stop your usage so that it cannot be exceeded.
Tom
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