£20 top up not showing on my account | iD Mobile Community
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£20 top up not showing on my account

  • July 2, 2024
  • 5 replies
  • 231 views
G
Helpful Contributor

I bought a £20 top up yesterday, 1st july but its not showing up on my account.  I can see the purchase in the purchase history but my credit shows as £0 and I can’t buy a plan.

 

Whats going on???

Best answer by andewhite

I’m using the website.  I have got in contact with them through facebook and they tell me they have techsupport is looking into it ...

Perhaps the same issues might be affecting the ‘new’ “My iD Account” online application too.

Hope the tech support team help @Gozzeh - good luck.

 

This topic has been closed for replies.

5 replies

G
Helpful Contributor
  • Gozzeh
  • Author
  • Helpful Contributor
  • July 3, 2024

The top up STILL had not arrived on my idmobile account … £20 has left my current account though.  Its like ID mobile have basically stolen the money from me.

 

I just don’t understand this at all!?

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • July 3, 2024

The top up STILL had not arrived on my idmobile account … £20 has left my current account though.  Its like ID mobile have basically stolen the money from me.

 

I just don’t understand this at all!?

Unfortunately @Gozzeh, since iD Mobile switched to their ‘new’ iD app, sometimes customers don’t see their payment and allowances information displayed correctly, while using the app.

Forum member (non-iD).
G
Helpful Contributor
  • Gozzeh
  • Author
  • Helpful Contributor
  • July 3, 2024

I’m using the website.  I have got in contact with them through facebook and they tell me they have techsupport is looking into it ...

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • Answer
  • July 3, 2024

I’m using the website.  I have got in contact with them through facebook and they tell me they have techsupport is looking into it ...

Perhaps the same issues might be affecting the ‘new’ “My iD Account” online application too.

Hope the tech support team help @Gozzeh - good luck.

 

Forum member (non-iD).
Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash M
  • iD Mobile Employee
  • July 16, 2024

Hi @Gozzeh,

Just checking if you managed to get this resolved?

If you require further assistance, please let us know.

 

Kash

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