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unauthorised payment going out of my bank for id mobile but i dont have an account here nor a sim or mobile

  • 15 January 2024
  • 6 replies
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Z
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There have been 3 payments from id mobile going out of my bank account, I don’t have a id mobile account nor sim or anything  I haven’t signed up for anything I need to get this sorted as soon as possible 

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Best answer by Tom 16 January 2024, 13:09

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Tom
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Hi @ZainabTahir 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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TrayTray Mills
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I just had the same issue! A dd set up from my account for 55.99!!!  What is going on??!! 

andewhite
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Userlevel 8
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I just had the same issue! A dd set up from my account for 55.99!!!  What is going on??!! 

Fraud seems the most likely explanation, @TrayTray Mills. 

 

Forum member (non-iD)
Tom
Rank
Userlevel 7
Badge +6

Hi @TrayTray Mills 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
S
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My contract finished last month and I am on sim only deal atm. I noticed that a direct debit of £45.09 went out from my account this morning.  Can you explain to me why was this unauthorized payment taken as I am on £16 sim only deal ATM. 

andewhite
Rank
Userlevel 8
Badge +10

My contract finished last month and I am on sim only deal atm. I noticed that a direct debit of £45.09 went out from my account this morning.  Can you explain to me why was this unauthorized payment taken as I am on £16 sim only deal ATM. 

Perhaps you’ve got two connections to the iD network, @Suzie6709. 

An iD contract doesn’t finish - there’s no end date.

One of the contracted parties needs to give notice of cancellation for an iD contract to end.

 

Forum member (non-iD)

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