Hi @ZainabTahir 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I just had the same issue! A dd set up from my account for 55.99!!!  What is going on??!! 

Fraud seems the most likely explanation, @TrayTray Mills. 

Hi @TrayTray Mills 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

My contract finished last month and I am on sim only deal atm. I noticed that a direct debit of £45.09 went out from my account this morning.  Can you explain to me why was this unauthorized payment taken as I am on £16 sim only deal ATM. 

Perhaps you’ve got two connections to the iD network, @Suzie6709. 

An iD contract doesn’t finish - there’s no end date.

One of the contracted parties needs to give notice of cancellation for an iD contract to end.