As my phone contract approached the end, I wanted to switch to a SIM only deal. I couldn’t do that because the app relaunch happened and neither the app or the website were available to let me select the right plan. I then spent a few hours on chat support and on the phone trying to get this resolved. My bill is still wrong and for the last 2 months, you’ve charged me ~£23 per month more than you should. Please issue me with a refund for the incorrect billing and ideally also and recompense for the hours spent trying to get this addressed.
Userlevel 8
+9
Unfortunately, I don’t think the amount paid each month gets reduced at the end of the minimum term of an iD contract,
Unless you’ve successfully changed or upgraded to a SIM only plan, when your minimum-term finished, monthly payments don’t change.
🍀
I have changed to a SIM only plan though. I signed a new legal agreement and have a new contract. The bill remains wrong.
Userlevel 8
+9
I have changed to a SIM only plan though. I signed a new legal agreement and have a new contract. The bill remains wrong.
It sounds like you might’ve purchased a second connection to the iD Mobile network,
Perhaps you’re paying for two iD contracts now - was your original iD plan ~£23/month?
No, my original bill was £48/month. When I look in my account, I can only see one plan, so I don’t believe I have 2 connections.
Userlevel 8
+9
Okay
Curious to know how you upgraded from a 24-month minimum-term handset plan, to a SIM only plan?
I contacted them and asked to move plan now that my minimum term was complete.
Just spent an hour on chat with a support agent and it’s still not resolved. Very poor customer experience.
Userlevel 8
+9
Okay
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
Userlevel 7
+7
Hi
Welcome to the Community!
Sorry to hear about the issues you are experiencing.
If you are still having issues, please let us know and we can PM you.
Kash
Userlevel 7
+7
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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