As my phone contract approached the end, I wanted to switch to a SIM only deal. I couldn’t do that because the app relaunch happened and neither the app or the website were available to let me select the right plan. I then spent a few hours on chat support and on the phone trying to get this resolved. My bill is still wrong and for the last 2 months, you’ve charged me ~£23 per month more than you should. Please issue me with a refund for the incorrect billing and ideally also and recompense for the hours spent trying to get this addressed.
Unfortunately, I don’t think the amount paid each month gets reduced at the end of the minimum term of an iD contract,
Unless you’ve successfully changed or upgraded to a SIM only plan, when your minimum-term finished, monthly payments don’t change.
I have changed to a SIM only plan though. I signed a new legal agreement and have a new contract. The bill remains wrong.
I have changed to a SIM only plan though. I signed a new legal agreement and have a new contract. The bill remains wrong.
It sounds like you might’ve purchased a second connection to the iD Mobile network,
Perhaps you’re paying for two iD contracts now - was your original iD plan ~£23/month?
No, my original bill was £48/month. When I look in my account, I can only see one plan, so I don’t believe I have 2 connections.
Okay
Curious to know how you upgraded from a 24-month minimum-term handset plan, to a SIM only plan?
I contacted them and asked to move plan now that my minimum term was complete.
Just spent an hour on chat with a support agent and it’s still not resolved. Very poor customer experience.
Okay
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
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Kash
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