As my phone contract approached the end, I wanted to switch to a SIM only deal. I couldn’t do that because the app relaunch happened and neither the app or the website were available to let me select the right plan. I then spent a few hours on chat support and on the phone trying to get this resolved. My bill is still wrong and for the last 2 months, you’ve charged me ~£23 per month more than you should. Please issue me with a refund for the incorrect billing and ideally also and recompense for the hours spent trying to get this addressed.
Best answer by Kash
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