Thanks for your answer but I’m confused as Live Chat and their website says they do offer traditional PAYG sim (without plans). Just that Live Chat told me to go to Currys Store. I went to Currys store and they told me they only sell PAYG sim with plan and that had to order online. So I go back to Live Chat, who told me to go to Currys store again! 

This is what is said on website: 

Can you still get a Pay As You Go SIM?

Yes, Pay As You Go SIM cards are still very much an option; they just work a bit differently than they did before contracts were the norm. The beauty of Pay As You Go is that you aren’t tied in if you change your mind.

Pay-as-you-go SIMs are still an option. To use one, simply purchase a pay-as-you-go plan. Unlike pay monthly plans, no credit check is needed and there’s no minimum term duration.

Thanks for your reply. But I don’t want to purchase plan. Just want to get charged how much I use from the start i.e. traditional PAYG

Hi ​@hapster 

Kindly note that you are able to order a PAYG SIM card either online (https://www.idmobile.co.uk/sim-only-deals/pay-as-you-go) or go to a Currys store to place an order for a PAYG SIM card.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma M, 

Thanks for your reply. 

I went to Currys Store and they say they only sell iD mobile SIM PAYG with plans and that I need to go online to order a traditional SIM PAYG (without plan). When I went online - Live Chat - they say can’t order online and have to go to Currys to purchase iD mobile traditional SIM PAYG (without plan). 

Note I am looking to move my network provider asap to iD mobile SIM PAYG (without plan) - pay for usage only but it seems I can’t order it.  

Please kindly assist. 

Kind Regards, 

Hi ​@hapster 

Please be advised that when purchasing the SIM card, you need to purchase data along with it as a once off, however thereafter you are able to purchase data as you need it. You can do this both in store, or via our website (https://www.idmobile.co.uk/sim-only-deals/pay-as-you-go)

Thanks,

Gemma M

The iD Mobile Social Media Team

So if I choose this package initially :

Best Pay As You Go SIM Deals-1GB Data Unlimited Mins Unlimited Texts £6

After the initial 30 days, I can then move to your traditional PAYG rates and top-up my balance when required - pls confirm? 

Hi ​@hapster 

Your Pay As You Go SIM plan will last for 30 days or until you’ve used up all your allowances. You can always check how many days are remaining or how much data you have left by visiting the iD Mobile app or My Account online. Thereafter, you can purchase new bundles as you need.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma M. 

Thanks for your reply

I don’t want to purchase a bundle after - can you confirm I can just to go to traditional PAYG and top-up balance and pay for usage, pls? 

Kind Regards, 

Hi ​@hapster 

Yes, once the bundle that comes with the SIM card expires, the plan will automatically move onto a standard Pay As You Go (PAYG) tariff.

Regards,

Gemma M

The iD Mobile Social Media Team

URGENT: 

iD mobile SIM card not working on either Oppo CPH1877 (Oppo R17 Pro) nor Samsung Galaxy A8 Star (Samsung SM-G8850)

Did receive text messages on Oppo but could not call out and could not receive calls (either inside flat nor outside flat). Switched on and off and still does not work. 

Went to Currys Store who could not fix issue. They replaced the SIM card and now no service whatsoever on either SIM card. 

Very frustrating as have important GP calls on Thurs 8 Jan and Fri 9 Jan so need phone to be working. 

Did ask before joining iD mobile if SIM Card would work on 4G Android phones and was told on Live Chat that they would work. Also bought £6 plan. If doesn’t work, how get PAC code to switch to network which does work and get £6 refund asap, pls? 

Very frustrating as initially enquired with Live Chat why SIM card not working. Got through and answered a few questions but then the agent did not respond for over 20 mins at which point quickly left to go to nearest Currys store before they closed. Have the Live Chat transcript 

How do I raise  a complaint about this issue as I can’t receive important GP/doctor calls, pls? 

PLS HELP ASAP as HAVE IMPORTANT GP CALLS TO RECEIVE ON THURS 8 JAN & FRI 9 JAN

Try activating the new SIM card using the link below:

https://www.idmobile.co.uk/help-and-advice/your-sim-card
 

Thanks for reply but doesn’t help. 

The first sim card from iD mobile was already activated as I got text messages. Issue was that I could not make or receive calls. Hence I went to Currys store to enquire (because the agent on Live Chat after initially been put through kept me waiting for over 20 mins with no reply) quickly before they closed. They tried on both my Android 4G phones but both did not work. As a last resort, they gave me another replacement SIM card before they closed shop and now I have no service on both the first SIM card from iD mobile and also no service on the 2nd SIM card from iD mobile provided by Currys. The first sim card was posted to me. 

You’ll likely need to activate the second SIM. You can do this using the link I posted. If that doesn’t work, start a live chat session tomorrow when support opens and have them activate it for you.
 

https://idmobile.co.uk/live-chat

Thanks WelshPaul for your replies. 

I have no option but to try live chat again tomorrow but experience been really bad on Live Chat so think will just go to Currys at 9am and hope GPs don’t call me between 8-9am and hope 2nd sim card works but I don’t think it will now as neither of my 4G Android phones on approved list. Will have to get PAC code asap from iD mobile and see if another network provider can give me service asap. Can’t even request PAC code now as no texts. Before Currys switched me to their replacement iD Mobile SIM card, at least I was getting text message. 

Kind Regards,