Esim Pay as you go not received

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HI, I ordered a new pay & go Esim on the ID website yesterday morning. (Sunday 16th) i got an email confirmation with invoice etc but still no QR email to download the Esim yet? Does it usually take this long? Thanks!!

Lamiya C

iD Mobile Employee

Hi @PDmon ,

I’m really sorry for the delay in receiving your eSIM QR code, I completely understand how inconvenient this must be.

To help move things along, please check the following:

Spam/Junk Folder: Sometimes the QR email can land there.
Correct Email Address: Ensure the email on your iD Mobile account matches the one you’re checking.
Device Compatibility: Confirm your device supports eSIM functionality.

If you still haven’t received the QR code after these checks, please reach out to us so we can assist further on our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.

Lamiya
The iD Mobile Team

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