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Question

unlimited data?????? payg

  • February 12, 2025
  • 6 replies
  • 53 views

Hi

Question to someone from customer service.

Unlimited plan payg- expired tonight 12/09/25 23.59-

 If I'm not mistaken I should have internet, calls and texts included in the monthly fee, right? Unless I'm mistaken? So why does soec charge me for calls within the UK to regular non-premium numbers and on top of that charge me for internet, which is supposedly unlimited?

6 replies

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  • iD Mobile Employee
  • 1854 replies
  • February 16, 2025

Hello ​@slawekro 

 

Thank you for reaching out to us here on the community. 

Can you please confirm the first four digits of the number you are attempting to call? 

Charges for out of tariff calls can be found here

 

Thanks, 

 

Nat 

 


  • Author
  • Active Contributor
  • 13 replies
  • February 17, 2025

how is it possible outside the tariff if the plan is unlimited? the only thing for which a fee was charged and I agree with this is mms - £0.05. the rest of the fees are incomprehensible and unfounded to me. my tariff plan was active until 12/02/25 until 23:59 - until then there should be no fees, right? and yet there were for calls to a regular UK number, not a special one and for using the internet, which is supposedly unlimited in my package???? and the cost is one - someone from your customer service wrote to me that although I pay for an unlimited plan it is not unlimited!! am I not understanding something???


  • Author
  • Active Contributor
  • 13 replies
  • February 17, 2025

how is it possible outside the tariff if the plan is unlimited? the only thing for which a fee was charged and I agree with this is mms - £0.05. the rest of the fees are incomprehensible and unfounded to me. my tariff plan was active until 12/02/25 until 23:59 - until then there should be no fees, right? and yet there were for calls to a regular UK number, not a special one and for using the internet, which is supposedly unlimited in my package???? and one more thing - someone from your customer service wrote to me that although I pay for an unlimited plan it is not unlimited!! am I not understanding something???


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 2941 replies
  • February 20, 2025

Hey there ​@slawekro, would you like us to PM you to investigate this further?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 13 replies
  • February 20, 2025

Hi ,

Tyler

Yes, please.

Thank you


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 24, 2025

Thank you ​@slawekro 

 

I have sent you over a private message and this should be available to view in your inbox now. 

Please let us know if there are any issues. 

 

Nat