re-entering mobile number in settings doesn’t save | iD Mobile Community
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Question

re-entering mobile number in settings doesn’t save

  • July 11, 2025
  • 2 replies
  • 43 views
GoshArt
Community Member

I’ve just switched to IDMobile and having issues with FaceTime and other apps that use my number for authorisation. I’m trying to re-enter my old Mobile Number in settings but it doesn’t save and comes back to the temporary number 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 11, 2025

    Have you tried a Reset Network Settings on the iPhone with your iD SIM, ​@GoshArt? 

    https://community.idmobile.co.uk/iphone-troubleshooting-208/how-do-i-fix-calls-imessage-or-facetime-issues-on-my-iphone-57840

    Section 8 of this community article explains the procedure.

    Forum member (non-iD).
    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 11, 2025

    Hi ​@GoshArt 

     

    We would recommend using the link ​@andewhite has kindly provided.

     

    Please let us know how you get on!

     

    Anika

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