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payg bundle expiry date

  • December 31, 2024
  • 3 replies
  • 81 views
A
Active Contributor

My daughter has bought a new 1 month bundle today (December 31st), but it says the bundle will expire on 16th Jan. Any idea why?

Thanks,

 

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    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • January 1, 2025

    Hi ​@Alcie 

     

    Are you the account holder or is your daughter?

     

    If you’re the account holder, please let us know so we can get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      A
      Active Contributor
      • Alcie
      • Author
      • Active Contributor
      • January 1, 2025

      She is the account holder, but she is under 16 and I have legal parental responsibility, so you can deal with me. 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • January 2, 2025

      Hey there ​@Alcie, thank you.

       

      Can you send a screenshot of what you’re seeing please?

       

      Also, you could contact us via our live-chat for more instant responses if you prefer:

       

      https://www.idmobile.co.uk/live-chat

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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