Hi there ​@JoBie, sorry to hear that. In terms of registering for the app, you need to enter the one-time verification code for security purposes, and without it, registering wouldn’t be very secure. Do you not have the SIM card to receive codes?

Secondly, for the calling issue, what phone do you have and what’s your full postcode please?

Thanks,

Tyler

Firstly, are you human or AI? 

I enter the one-time verification code for security purposes from my email. That takes you too your app it wants to send another the verification code by text.

I have a Sim card and I’ve been using it for five months.  

I have an iPhone 11+
My postcode is M24 2GW. This has happened on different days and been happening for a while. 
 

If you don’t mind, I would rather speak to a human. 

Hi there ​@JoBie, I am human. In terms of the verification process for registering/logging in, this is for security purposes to protect yourself and from other people accessing your account. Are you having issues with the verification process?

For your postcode, I can see that Three UK are working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

When you say iPhone 11 plus, do you mean the pro, or pro max please?

We are human here as mentioned. If you wish to speak to us via live-chat, you can do so, and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hi Tyler, it Doesn’t matter what phone I have 11+ .
No calls are coming through. At first it just went to voicemail as if I was on another call. I change that in my settings.  now it rings and just goes beep and disconnects. 

Hi there ​@JoBie, it does matter what phone, as some phone’s are officially supported on our network. Is the iPhone that you have classed as the iPhone 11 Pro, iPhone 11 Pro Max, as I don’t believe there’s an official model called the “11+”?

In terms of calls, is the issue both with making and receiving calls?

Finally, do texts and data work okay?

Thanks,

Tyler