DISGUSTING SERVICE
Today, I am disgusted with ID’s service. A week or so ago I had eye operations resulting in very poor vision.I set up my account and my wife’s account, as my wife is not tech or internet savvy.I have pin for her chat and mine.I was persuaded to update our sim, and where an eSIM was said to be quicker.I updated SIM’s on both iPhones 13’s running exactly the same software, and that’s when the nightmare started.Could not make calls out or receive calls and where currently I’m reliant on them (aged 73, 2 x cancer, before my eyesight problems, and leaky aortic heart valve) so I rely on the mobile. My wife is 71.Tried to find a way of calling ID mobile. NO such luck, as it goes to a rubbish answerphone. Then had to try and go via my Apple Mac desktop with text setting massive. Got on to chat, explained the predicament, and the chat went on for about an hour, where first of all it was cited that the 3 network had probl