So coming to the end of my 24 month contract,  all payments made including the final one which covers the period of 8th Sept to 7th Oct. when I requested a PAC they say I need to pay an extra £10.70 !!Why when I've made all 24 payment up to the end of my contract

I have recently joined ID mobile.I am needing a invoice.Lots of feedback on here regarding not getting invoices cannot claim chromebook. Please can someone contact me

Can someone please help me? I need to cancel one sim account as I no longer need the sim but I need to keep my other sim account. How do I do this please?

I have the most upto software and version of Android auto , but my Google pixel 10 doesn't work in my car . So it's useless to me . Can I return the phone . My old Samsung and my husband's new S25 works perfectly well so it's not my car . The phone is pointless as I use my car daily.

I have contacted live chat 3 times now to cancel my sim only within 7 days of ordering it. But it is still ongoing…: I’ve said to leave online but I don’t want to be charged for it which doing it this way I will be. I don’t want to go on live chat again as they do not seem to solve this problem and seem to be useless. Does anybody have any ideas? Thanks 

I have 2 ID sims. i cancelled one a few weeks ago and the other about a week ago. I'm fairly sure i had paid the last payment but then today ID took another £8 by DD. do they just ignore cancellation requests and keep billing?  what do i do to check the cancellation status or shall i just close down the direct debit mandates? in both cases the sims were just monthly and a temp measure as short term back up.  I could dig out the emails confirming the cancellation for clarity but it just feels fishy still seeing DDs leave to pay for ID sims. ps I picked category from the drop down “thinking of leaving?” ‘cus there is no option “not thinking of leaving, I’ve left, or I’m trying to?” 

I tried for over a month to cancel a second SIM I have( I am happy with the first one) but the app never worked and there was no customer phone line etc. I have a charge for £12 for service I didn't use. Can someone contact me to discuss 

No service for 3 days. What is the point in offering discounts if you can't supply a basic service.

I need to leave ID as i have an issue , messaging isn't working, I've run through all the fixes they offer but nothing has worked. So now I need my PAC, but guess what ,I cant send a message. Is there another way to request it please?  Jane

Hi AllI can upgrade today but want to leave ID....the fact I can upgrade does that mean I have completed my contract.

I have 3 eSIMs and I just want to cancel one. I cant do it via the app as it wants to send me a code to put into my phone but I dont have a phone anymore.Just want to cancel this please!!!! 

I have had an email with an offer of £29.99 per month plus a £19 upfront cost but can’t get to the offer even on the link provided 

My wife and I have Pixel 7 and 8 phones respectively. Both of us have always experienced poor signal when making and receiving phone calls, especially when at home. We use our phones for work and can no longer tolerate this poor service.We have tried all of the advice provided on these topics by this forum and nothing has helped. Due to this we need to be able to cancel our contracts (at no cost) as we are not being provided with the level of service we are paying for.Please advise how we can do this.

I have just bought a ID sim and wish I hadn't! 😭 I cannot send or receive calls, ID sent me to Currys for help, he couldn't sort it so put in a new sim which still doesn't work. Is there anyone out there who successfully uses ID with a Doogee phone please? I have elderly parents who are in poor health who can't ring me if they need help, I'm at my wits end 😔 

How  to cancel the contract and keep my number with reach ends date  after 24 month on 25 August 2025 ?

Hi there,I have recently left the UK but cannot receive code from outside of the UK to login to website and cancel my account. How do I cancel my account so I stop paying every month for a service I can no longer use?Cheers

Can anyone advise a way to talk to ID about upgrade options? I need a new phone, currently on a SIM only contract.

Hi, I recently switched to ID-Mobile, and now when I use the ID-Mobile interface to request a PAC code to switch out of ID-Mobile, it says the code is “Not Created”. I am unable to therefore switch out… I can’t get a PAC it seems.

Today, I am disgusted with ID’s service. A week or so ago I had eye operations resulting in very poor vision.I set up my account and my wife’s account, as my wife is not tech or internet savvy.I have pin for her chat and mine.I was persuaded to update our sim, and where an eSIM was said to be quicker.I updated SIM’s on both iPhones 13’s running exactly the same software, and that’s when the nightmare started.Could not make calls out or receive calls and where currently I’m reliant on them (aged 73, 2 x cancer, before my eyesight problems, and leaky aortic heart valve) so I rely on the mobile. My wife is 71.Tried to find a way of calling ID mobile. NO such luck, as it goes to a rubbish answerphone. Then had to try and go via my Apple Mac desktop with text setting massive. Got on to chat, explained the predicament, and the chat went on for about an hour, where first of all it was cited that the 3 network had probl

For the last 6 months I have consistently lost 5g/4g and even H. I am reliant on my phone in my jobs and this is causing a lot of hassle. This is not just my area, I lose it in London, and other major UK cities, and where I live. I feel I am paying for a service that I rarely recieve! It is not my phone as my partner has the same issue but luckily the contract was up so has moved. People I work with have had similar issues. In fact the only time I had reliable Internet was in Italy.Can I leave iD early with no charges, at any point, due to the inadequate service? 

I am beyond frustrated. Have spent since Tuesday without a fully working phone. First sim - no sim no service msge. Same with second one. Have done live chat 4 times. Was told they activated my sim last night. No joy. Sim doesn't work in other handsets. My phone is not locked. I can't get onto my account as it keeps taking me that stupid succes page on the wrbsite then can't go further. I have asked them to email my pac code to me and terminate my contract but they told me they can't email a pac to me. What on earth kind of service is this? 

I requested to leave on 7th July, saying I would be disconnected, however I am still connected and have just been charged. I would also like to change the number on my previous contract to a new contract (both contracts are with ID mobile) when trying to submit this on the ID Mobile website, I am was I was unable to do this, however I require this.  Many thanks, Harry

How do I actually contact idmobile to ask for them to refund me for the service not working and also loss of earnings because my phone has been dead. My friend did warn me but there was a honeymoon period when everything was ok, now utter shite, 3 days+ I cannot make calls, sort this out, it is not acceptable. Also I have had no Comms telling me there was a problem, seriously going off this 'service provider' providing what exactly, a piss poor service!

Hi, my ID contract ends on 10/9 and I can't find any info about how to cancel and move to a new provider. If I click 'leave ID' on my app I get an error messages have also tried using the search function here and just get zero results. Can anyone help? I want to port my number elsewhere also

I have moved abroad and my IDMobile account is no longer useful. I took the sim out of my phone, and lost it. I have never used an online account, just paid every month and all was fine.I want to cancel the monthly sim plan, but I need an online account - which I can’t set up without a code sent to the sim that I no longer have.How do I cancel? I have already paid for 5 months for something I can’t use.