No. Cancelling your Direct Debit does not cancel your iD Mobile plan.
It simply means we can't take your payment. Your plan will keep running, your bills will keep arriving, and your account will eventually fall into arrears.
Please note: Missing payments can negatively impact your credit score, making it harder to get loans, mortgages, or phone contracts in the future. Even if you have requested to leave us, please keep your Direct Debit active until your final bill is settled.
I've cancelled my Direct Debit. What should I do?
If you’ve cancelled your Direct Debit by mistake (or because you thought it would cancel your plan), don’t worry. You just need to set it up again before your next payment due date.
It’s really simple to do. Follow the steps in the article below to get it sorted:
I have an outstanding payment. What should I do?
If a payment has already been missed, setting up a new Direct Debit won't clear the old debt immediately. You’ll need to pay the outstanding balance manually first. Here’s how to do it:
Actually, I want to leave iD Mobile.
If you stopped your Direct Debit because you wanted to leave, you need to cancel your plan properly to stop the charges.
You can do this easily in the iD Mobile app by requesting a PAC (to keep your number), a STAC (to get a new number), or by giving us 30 days' notice. Check out the Community article below for more helpful information:
