I am unable to get OTP messages from banks abroad.

I am unable to receive OTP messages from banks abroad.

iD Mobile Employee

Hi @CG19.

Thank you for sharing. I’m sorry to hear you're not receiving OTP messages from your banks abroad. I understand how inconvenient that is.

A few things you can try in the meantime:

Turn on Airplane Mode, then turn Wi-Fi back on. This can help route SMS delivery over the internet.
Manually select a partner network in your phone's cellular network settings.
Check that international roaming is enabled and that you don't have a spend cap set that could be blocking messages.

Thanks,

Marquerita

The iD Mobile Team

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