How to stop unwanted emails

Forum|Forum|2 months ago
July 29, 2026
3 replies
31 views

I’ve recently signed up with ID mobile and am already fed up with being bombarded with unwanted emails advertising services I don’t want. There is no option to unsubscribe - which I thought companies were required to provide?

If I could ring someone or email them to discuss this I’d be happy to do so - but ID Mobile seem to prefer a strictly one-way traffic - they will contact you as much as they like but you can’t contact them.

Seriously considering cancelling the contract.

Gemma M

iD Mobile Employee

Hi @Ahubbard,

Thanks for your feedback.

If you'd like to stop receiving marketing communications, you can manage your preferences by following the steps in the guide below:

It's worth noting that there are different types of communications. While you can opt out of marketing communications, we'll still send service-related communications where necessary, such as important account, billing or service updates.

The guide above explains how to review and update your communication preferences so that you only receive the communications you're happy to receive.

I hope this helps.

Regards,

Gemma M

The iD Mobile Social Media Team

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S

StopTheSpamNow

New Contributor

This company is acting shady regarding spam emails. There are two threads, one they have closed about non billing spam and then one about not being able to unsubscribe from the forum. ID mobile fix up!!!

Gemma M

iD Mobile Employee

Hi @StopTheSpamNow,

I’m sorry to hear that you’re still receiving these messages despite having had the account for some time.

As you’d like the unwanted messages stopped while continuing to receive important billing communications, please contact our Live Chat team so they can investigate this further and escalate the issue where required.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.