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Community Member
SuzyEgg
Community Member
September 23, 2026

ID PAC given to new provider, but number not moved

  • September 23, 2026
  • 1 reply
  • 18 views

Tried giving PAC to new provider, but failed multiple times.   Is there any way to get this resolved?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 23, 2026

    Hi ​@SuzyEgg,

     

    I’m sorry to hear you’ve had trouble using your PAC code.

     

    As the PAC is being submitted to your new provider, please contact them directly so they can investigate why the transfer is failing.

     

    If your new provider confirms that the PAC code itself is the issue, please contact our Live Chat team so they can check this and arrange a new PAC code where required.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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