Skip to main content
Community Member
Charliecox
Community Member
October 1, 2026

mobile service is not working

  • October 1, 2026
  • 1 reply
  • 11 views

Hi. Recently switched my daughter to ID. I am an ID customer. 

We transferred her number from 3 mobile but since the transfer on Tuesday she has no data, is not able to make calls and has missed a job interview because of this. 

She has gotten nowhere with you to resolve. 

Her name is Isla {REMOVED}. The number we transferred via PAC is {REMOVED}

Please resolve today or we will cancel the contract as the service we are paying for is not being provided

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 2, 2026

    Hi ​@Charliecox,

     

    We are so sorry to hear of the issues that your daughter is currently facing. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    1. Open Settings
    2. Tap General Management
    3. Tap Reset
    4. Select Reset network settings


    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save


    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again


    Your iPhone should now recognise the SIM and verify your number to get it working again.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement