Hi ​@Kotlet,

I’m sorry to hear that you’re still waiting for the promotional tablet and that you feel you haven’t received the support you expected.

If the tablet was included as a promotional offer with your purchase, it would need to be claimed separately through the relevant promotional claims process. You can check the offers associated with eligible purchases and the relevant claim information here: https://www.idmobile.co.uk/claim-your-offer

If this matter has already been raised as a complaint and there is an active complaint on your account, you’ll need to wait for our Complaints Team to contact you. They’ll be responsible for investigating the matter and providing the appropriate outcome.

Unfortunately, we’re unable to intervene with an active complaint through the Community.

Regards,

Gemma M
The iD Mobile Social Media Team