invalid or expired PAC code message

1 reply
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I need to port my existing number to another provider. I have requested the PAC code and immediately tried to apply it. I get a message “PAC is expired or invalid”. I have requested it twice this evening and get the same code. I haveu re-entered it a few times and tried different browsers. All with the same result. Can someone help please?

Z

Zandile M

iD Mobile Employee

Hi @Kvuk1

Thank you for getting in touch with us. I'm sorry to hear you're experiencing issues with your PAC code.

Kindly note that PAC codes should normally be accepted once generated. As you have requested the PAC code multiple times and are receiving the same "PAC is expired or invalid" message despite trying different browsers and re-entering the code, there may be an issue with the PAC validation process. Or you can send us a private message via our socials (Facebook or Instagram) so that we can look into the issue.

Thank you,

Zandile M

The iD Mobile Team

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