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Community Member
Vinh H D
Community Member
September 15, 2026
Question

Hi, I opened a new SIM-only contract yesterday, but I would like to cancel it. I believe I am still within the 14-day cooling-off period. Could you please cancel the contract and confirm that I will not be charged any further?

  • September 15, 2026
  • 1 reply
  • 18 views

Hi, I opened a new SIM-only contract yesterday, but I would like to cancel it. I believe I am still within the 14-day cooling-off period. Could you please cancel the contract and confirm that I will not be charged any further?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 17, 2026

    Hi ​@Vinh H D,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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