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New Contributor
Frankii93
New Contributor
September 15, 2026
Question

cancel service

  • September 15, 2026
  • 2 replies
  • 7 views

I want to leave ID mobile. I never get signal in my area, my network is constantly ‘searching’ and this has caused me to miss phone calls from schools, nursery, work. 
I want this looking into Asap and I do not want to pay a single penny of my bill until this problem has been resolved. 

    2 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 16, 2026

    Hi ​@Frankii93 

     

    ’m sorry to hear that you’ve been experiencing ongoing signal issues and have missed important calls from your school, nursery, and work.

    To help us investigate this as quickly as possible, please provide the affected postcode(s) where you are experiencing the loss of service. We also recommend checking our Network Status Checker to see if there are any known issues or maintenance works in your area.

    Regarding your billing concerns, your monthly charges will continue as outlined in your agreement while we investigate the issue. However, once we have reviewed the network problem, we can assess whether any further action is appropriate.

    Please send us the postcode.

     

    Thank you,

     

    Zandile M

    Mobile Team

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    New Contributor
    Frankii93Author
    New Contributor
    September 16, 2026

    The ST5 postcode area

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