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New Contributor
September 30, 2026
Question

such a bad experience

  • September 30, 2026
  • 1 reply
  • 9 views

Worst service from the beginning to now I’ve had constant issues, 

first off I had issues with the speaker and noticed failed calls. I was told to go to curry’s went but they couldn’t connect my phone to there software. So from there told to go apple and bearing in mind this is a new phone they said more or less they have had to replace the whole Inside of the phone.

ok so now I’m still having failed calls and most of the day I don’t have network and rely on WhatsApp.

my last complaint t was closed without a agent listening to the calls where thw agent told me he would replace the handset. Now I’ve raised another complaint and the agent was about to close the case again and I refused and asked the calls to be listened to. They found the call but have said sorry you have been given incorrect information.

as I was put on hold the line got disconnected and no call back!!

    1 reply

    iD Mobile Employee
    October 2, 2026

    Hi ​@naomirobinson.

     

    Thank you for sharing your experience, and I am truly sorry for the ongoing issues you have had with your calls and network, as well as the way your previous complaint was handled. This is not the level of service we want you to receive.

     

    I would like to look into this properly for you. Please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat so that we can review your concerns and the previous calls on your account, and work towards a resolution.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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