Hi ​@Raj71,

I'm sorry to hear you're unable to receive calls, and I can understand how frustrating that must be.

Could you please try the following:

• Restart your phone.
• Turn Airplane Mode on for 30 seconds, then turn it back off.
• Check that Call Barring is disabled.
• Ensure Do Not Disturb or any Focus modes are turned off.
• Make sure Network Selection is set to Automatic.
• Check whether you can make outgoing calls, send texts, and use mobile data.
• If possible, try your SIM in another handset to see if calls come through there.

For iPhone

1. Go to Settings > Phone.
2. Check that Silence Unknown Callers is turned off.
3. Go to Settings > General > Transfer or Reset iPhone > Reset.
4. Select Reset Network Settings.

For Android

1. Go to Settings > Apps > Phone and ensure permissions are enabled.
2. Go to Settings > Network & Internet (or Connections).
3. Check that your network is set to Automatically Select Network.
4. Reset the network settings and restart the device.

If you'd prefer to speak with someone and the issue persists after trying the above, please contact our Customer Service Team via Live Chat, who can investigate further and raise a technical ticket if required: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team