new phone is faullty. ghost touch

Forum|Forum|9 days ago
September 27, 2026
1 reply
10 views

Hi this is the 2nd phone in 2 weeks

And the 2nd faulty phone. Ghost touch

M

Marquerita T

iD Mobile Employee

Hi @Griz_Gers_88.

Thank you for sharing. I'm really sorry to hear this is the second phone in two weeks with a ghost touch issue, that's frustrating, and I understand you're keen to get it sorted.

Could you please try the following:

Force restart your device: a standard hard reboot clears temporary system glitches that might confuse the touch sensors.

Update your OS: make sure your phone is fully updated to the latest software version, as manufacturers frequently release patches for screen calibration issues.

Thanks,

Marquerita

The iD Mobile Team

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