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Question

Leaving ID contract ends today


Elina Andersone
New
 Contributor

Planning to leave ID today as my contract ended . Why it's says I will be charged £ 115 for leaving ? That's ridiculous 🤦🏻‍♀️

8 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5144 replies
  • July 5, 2025

Hey there ​@Elina Andersone, your final bill will only be that if you’re leaving your contract early, or if you’ve got unpaid bills on the account. 

 

Is it definitely today your contract ends?

 

Thanks,

Tyler


Elina Andersone
New
 Contributor

Hi Tyler . Yes it's today . I don't end it early . No unpaid bills always pay by direct debit 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5144 replies
  • July 5, 2025

Hey ​@Elina Andersone, where did you find out the contract end date please?

 

Thanks,

Tyler


Elina Andersone
New
 Contributor

On my app also was receiving email of reminding date of ending 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5144 replies
  • July 5, 2025

Hey there ​@Elina Andersone, no problem. Can you send a screenshot of this please? (Please block out any personal information).

 

Thanks,

Tyler


Elina Andersone
New
 Contributor

There is no option to attach a file ? 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12531 replies
  • July 5, 2025
Elina Andersone wrote:

Planning to leave ID today as my contract ended . Why it's says I will be charged £ 115 for leaving ? That's ridiculous 🤦🏻‍♀️

You’d only be charged for ending your iD 24-month minimum term phone contract if you close your iD account within the minimum term, ​@Elina Andersone.

You can text INFO to 85075 (from the phone with your iD SIM), for details of any charges to close your iD account. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5144 replies
  • July 6, 2025

Hey there ​@Elina Andersone, we hope the advice from ​@andewhite has been able to hel.

 

You should be able to attach a photo via this page.

 

Thanks,

Tyler