Thinking of leaving?

Cancel sim with code { REMOVED } please

I've had no proper service from iD Mobile since day one — calls drop, data is unreliable, and support has been near impossible to reach. I'm paying monthly for a service that simply doesn't work, and now I'm being expected to wait weeks for a response? I'm absolutely sick of jumping through hoops to try and get in touch with an actual member of staff. And then the hoops that I have to jump through to resolve a network issue on their part 😒 to be told says our end network is working! I'm not doing this for fun! I'm not calling for the crack. Absolute joke of a network and a service. Would never recommend. This is unacceptable. I've tried all available channels and I'm getting nowhere. I am now requesting immediate contract termination without fees, as this is clearly a breach of contract under UK consumer rights. If I don’t receive a response within 14 days, I’ll be escalating this to CISAS and Ofcom. I will also be sharing this experience widely to make others aware. iD Mobile – please do the right thing and cancel this contract now. I’m not paying another penny for zero service.

I have tried to get PAC code - it says there is a system fault. Is this likely?

how do i request pack code by ID SIM when my phone is not working?

I submitted a text to 65075 with content PAC 210237 and got the response, “we ran into a problem … check you’ve entered correct date of birth in format DDMMYY … if still not working contact us … and we’ll look into it for you”.This is my request for it to be looked into, please? What is going wrong?

I wanted to cancel my phone contract and return it

Hello dear id support as I have phone contract with id mobile from 10 months I want to cancel it and phone returned back

I have recently joined id mobile and have received my sim and everthing went ok so I ordered another sim card for my wife but forgot to add her pac code. I have been trying most of the day to add it but cannot get past the chat who will not accept that my wife was messaging them to ask them to apply the pac code. Through this experience I have now decided that ID mobile is NOT the servive provider I expected and wish to cancel both accounts but can't even find out how to do that on their website so I am hoping I can find the answer here please🙏. Can I just cancel both direct debits?

Want to cancel my contract, my phone number is, I have a sim only contract will not work in my device

Leave immobile

Hello, am about to move to the Cayman Islands later this month. Please would you cancel my account and ensure you do not take any more payments. 1. CLOSE account: Please only use the April direct debit payment to settle my final amount and close my account. CANCEL direct debits thanks for your help and I wait for your cancellation. kind regards, Sonia Johsl [REDACTED]

You have blocked 🚫 my account. I want it restored or I leave your company.

Good day, I arrived back to UK today(7/4/25) and have no mobile Internet connection, thought I paid for that. Please assist me with that. Please contact me via email if that works for you. I didn't use ID mobile outside of country.

I want to close my account but I no longer have the phone and to log on they keep sending me a text to the old number. How can I get a text sent to my new (Non-ID Mobile) number?

I sent the text to the number too request a PAC it did not work give the DOB in the format requested but still did not work.

I’m leaving Idmobile but have only paid my direct debit on the 28th march will I get a refund?

I've reached my 24 month contract and now are being charged £36 monthly roll on getting same minutes and data for same price. I have got a new mobile ID contract and would like my old one cancelled. Its in my mother's name atm though as my credit rating is poor

I have a 12 month contract sim only with ID. I want to buy a contract phone and transfer my number to a new phone . As I still have months left onto my contract can a transfer my son’s number (currently with three ) to this contract . We can cancel his contract and he can take over my ID one with his number from three

Hi, Last 2 weeks I'm trying to get in touch with live agent to close iD mobile account for my deceased husband. He passed away recently. Every time I go though the bot chat I'm unable to connect with a live agent. All the time I get message 'sorry we don't have available agents try again later'. No matter what time a day I try this message is there. As a next of kin I'm responsible to close all my husband's accounts and I'm unable to do it here! Could you provide me with email address or correct contact with live agen, please?

My texts have never worked properly but I got by with WhatsApp instead. I want to receive a pac code to leave, but can’t receive the text message. I also can’t verify using the ID app because it sends a text message too

I have moved abroad and my IDMobile account is no longer useful. I took the sim out of my phone, and lost it. I have never used an online account, just paid every month and all was fine. I want to cancel the monthly sim plan, but I need an online account - which I can’t set up without a code sent to the sim that I no longer have. How do I cancel? I have already paid for 5 months for something I can’t use.

I posted the message below 10 months ago with 0 help from ID Mobile. A few weeks after that, I was diagnosed with leukaemia and had to stay between hospital and home since then, both of which have good wifi. Now I am recovering and getting out more, I see the terrible ID Mobile coverage persists and I am still not receiving a useable service which I have been paying for. I would like to cancel since you are not delivering what you charge me for. —- Previous post, 10 months back: I signed to an ID mobile contract a few months back to reduce costs after many years with EE and find the ID Mobile coverage is so terribly bad, I am not getting the service I signed up and paid for. I can not use anywhere near the tens of GB of data I signed up for since my phone is permanently next to useless now unless I am on Wifi. When I was with EE the coverage in the same phone was always excellent. ID Mobile, this is not good enough. I’d like to cancel my contract since you are not delivering a useable level of service.

I have recently switched from Lebara to ID and now I am unable to verify online purchases using a text message. The purchase is always declined. I have contacted my bank (Co-op) and they state this is a network issue. I was reluctant to believe this at first but it seems that many people face the same issue. Obviously this is a game changer for me and unless a solution can be found I will have no opinion but to switch to another provider.

I’m dismayed to find my credit rating losing points due to a hard credit search from ID mobile….for an £8 a month SIM. Really? You have to do this? I actually have good credit and even credit card companies have only done soft searches!I regret ever coming into contact with ID, I am incensed!

I left ID on the 24/03/25 switched happened on the morning of 24/03/25 this morning!!! I've been charged 1 month normal fee ..but my bill goes to 24/02/25 - 23/03/25 renews in the 24/03/24.. so if Ive switched on the day of my monthly contract renew date actually I shouldnt get charged at all.. I've also got 2 points to make.. and this is besides all the problems I've had with your app deleting my DD details and then saying I've disputed the DD and the bank even told me that the DD were still active..(until I had enough of the double money paying and the app deleting stuff that I switched providers at the end of my contract and cancelled my DD as advised ) 1 day (few hours ) does not mean get charged 1 month. out of contract so payment should reflect that the handset has been paid off and the amount should be adjusted.. also for 1 day(few hours