Live chat is sending me in circles with no agents available. I tried to switch my contract but have somehow ended up with two sims / plans. I need to cancel urgently but cannot get in touch with any customer support at all,

Hi, my contract comes to an end in a couple of months, and i am looking to end my contract. I want to minimise what i spend by transferring to a sim only with another supplier, but do not want to pay id moble more than i need. So my understanding is that i have to pay up to the end of the 24 months, and give 30 days notice. So 30 days before the end give my notice and then 30 days later use my pac code on the last day of the contract. Or have i missed something or some way of making this easier with more flexibility? 

Planning to leave ID today as my contract ended . Why it's says I will be charged £ 115 for leaving ? That's ridiculous 🤦🏻‍♀️

I have moved country temporarily and have got a sim plan over here. If I cancel my ID mobile plan how can I ensure that I can get the same phone number back when I move back to the UK next year?

Hi I have requested to cancel my contract on the 24/09 and got a confirmate text says my contract ending on 24/10. However two weeks later ID send me another bill and the there is no mention about the end date of my contract. I have spoken to an online chat agent and he/she said the new end date is now 09/11. This is absurd, the online chat agent is helpless and took 10 mins to reply a single question. Can anyone help? Thanks

My I've had poor mobile internet for weeks, now I'm getting 'no service' for telephony, even when there is mobile internet. I tried it in multiple large towns in Devon and Surrey and it's the same. I swapped the SIM card from Samsung A16 back to Oneplus 6 and still no service. I tried network reset, the same, I tried rebooting phones, the same. I'm ready to ditch ID any minute. Can this be fixed?

I cannot see why Mobile keeps phoning my faulty phone connection -if they could get through them why would they have to be fixing it In the first place?!My phone rarely accepts phones calls which is why I've been complaining to them for months & On the rare occasion someone can leave a voice message it's ONLY!! by chance that I might be going through my voice messages (admittedly a lot more these days since the fault!) And if I do get through to them to explain the situation to them AGAIN then I can be cut off at times for no reason other than, you guessed it, my faulty phone connection…I told them time and time again that texts now seem to be getting through so why don't they just text me with a phone number and I'll call them back but do they? NOOOOOOOO!!🙄

I moved to ID mobile a few months ago and the signal is rubbish … can never get any signal in work or when out shopping. It shows 4G but there is hardly any signal. My messages come through very scattered when i move my phone about otherwise nothing.

Your live chat is terrible it's none existent.  I am currently with ID mobile, my contract ends tomorrow so I purchased a new SIM only plan. Can I keep my current number I have with you for the new plan?If not I want to cancel my new plan so get someone to contact me!!!!! 

I moved to ID mobile a few months ago and the signal is rubbish … can never get any signal in work or when out shopping. It shows 4G but there is hardly any signal. My messages come through very scattered when i move my phone about otherwise nothing.

Received iphone 17 pro a week ago. Ported from EE today and received activation text. EE ESim worked perfectly on the phone.I am Unable to receive calls or use imessage or facetime. Carried out all online steps, had online chats with at least five operators over two hours and stlll no sucess. I can send and receive texts and make calls over mobile network and wifi calling.Looks like i will be cancelling in the morning. 

Hello all, was wondering if anyone else had the same issue as me. I’ve been trying to request a PAC code for days and constantly get an error message saying : Hi, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD MobileIs anyone else receiving this message when requesting ? Thank you 

I have tried the cancel the plan and I still have not got a cancellation email. I have cancelled the direct debit. Can someone confirm I do not have any account or anything with you please and thanks 

Good afternoon just to ask is there a live chat page or a phone number to ring ID mobile please 

Hi, I've got a 2 contracts with id, I want cancel one but transfer the number to my other one, how can I do that? Thank you

Hi, I've got a 2 contracts with id, I want cancel one but transfer the number to my other one, how can I do that? Thank you

Does anyone know how to leave ID Mobile?I've been with them since practically their very beginning but the service is now SO bad and they're so difficult to get in touch with (&they never return calls like they say thry will) and they won't deal with any of many new faults on the Service and I just can't keep missing phone calls from people(always a really important phone calls likemedical or money and never spam!) I want to keep my number and I want to pay off my handset and just get out of here but how?🤷‍♂️ cheers for any help or ideas

Iam still within my cooling off period and trying to cancel, terrible network quality and data speeds. But they want to charge me termination fees. Ridiculous. The customer service team is definitely not in UK and seems like everytime i heard an african accent and the whole floor can be heard through whoever is speaking and they dont seem to understand..Will have to pursue this probably through Ombudsman as the contreact papers and what iam being told is different

I am not receiving any data from ID since a new update was added to my phone I am trying to restore my phone but cant Please help otherwise I will have to join a network where i can speak with an actual human!!!!!!!!!!!! 

Hello.  I moved to this mobile provider as I had poor service with my last provider, but now I cannot make phone calls as have no signal, even though the map says there is good signal where I live.  How do I cancel the 12 month contract I have signed up for as it is not fit for purpose? Thanks.

I have been told numerous times by numerous friends and relatives that when trying to call my iD mobile number, they are told that you are unable to connect them. I have no trouble receiving their calls on my TalkTalk land line or calling them back from my iD mobile phone. This is becoming a nuisance and I am very concerned that my recent porting over to iD Mobile sim only has been a BIG MISTAKE. Can someone at iD mobile or THREE please sort it out before I decide to leave iD Mobile.

Looking through the threads here I am worried about the trade in process. My phone has arrived and is with the trade in team but I only know that from Royal mail. It's still recent but already now about to be beyond the quoted 3-5 days. This is all over the ID page advertising this so I dont accept the responses of emailing the trade up team! What do you do when they dont reply to anything. What are people's experiences with wait times. If I dont hear this week I'm thinking to cancel the ID upgrade I've done and think I'm within a cancellation window still! Any advice would be great

So coming to the end of my 24 month contract,  all payments made including the final one which covers the period of 8th Sept to 7th Oct. when I requested a PAC they say I need to pay an extra £10.70 !!Why when I've made all 24 payment up to the end of my contract

I have recently joined ID mobile.I am needing a invoice.Lots of feedback on here regarding not getting invoices cannot claim chromebook. Please can someone contact me

Can someone please help me? I need to cancel one sim account as I no longer need the sim but I need to keep my other sim account. How do I do this please?