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Community Member
Sebabski
Community Member
Oct 10, 2026 11:00 AM UTC

old phone contract cancelstion

I’ve got 2 different contract on the same id mobile number however one of the old contracts I’ve already paid off and you’re still billing me for it I would like to cancel the old one as I’ve already got rid of the old phone so that I don’t get charged every month for a phone I don’t use and I also wanted to know how much is left to pay on my new contract on the iPhone 17 pro max 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 12, 2026 10:53 AM UTC

    Hi ​@Sebabski,

     

    If you no longer need the old contract, you can cancel it through the iD Mobile app:

    1. Log in to the iD Mobile app.
    2. Select the plan you wish to cancel.
    3. Go to Plan.
    4. Select Leave iD.
    5. Follow the on-screen instructions to arrange the disconnection.

     

    To check how much remains on your iPhone 17 Pro Max contract:

    1. Log in to the iD Mobile app.
    2. Select your iPhone 17 Pro Max plan.
    3. Go to Plan.
    4. Select Leave iD.
    5. Choose Leaving cost.

     

    This will show any remaining balance or applicable charges on the contract.

     

    If you're unsure whether you have two active contracts or need help identifying which one to cancel, please contact our Live Chat team so they can review the account with you: https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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