Active Contributor

Credit Check Failure AGAIN! I voted with my feet

Forum|Forum|25 days ago
September 11, 2026
1 reply
33 views

After several attempts to deal with the credit issue I gave in. ID Mobile cancelled my order for a sim only contract as a result of a failed credit check again. This despite me having a score of 999/1000 on Experian and 904/1000 on Equifax. ID say try again in 3 months and the credit checking agencies are not able to help. ID bounced me to Equifax who have zero negative info on me apparently. I gave up.

Guess who’s supplying me now?

Gemma M

iD Mobile Employee

Hi @simmobb2,

I'm sorry to hear that you've had such a frustrating experience.

We appreciate that this is particularly disappointing given the credit scores you've mentioned and the time you've spent trying to understand the outcome.

Unfortunately, if an application has failed our internal security and validation checks, we're unable to change or override the decision, and neither our Customer Service Team nor the Community have any control over the outcome.

We understand it can be confusing when the information held by the credit reference agencies appears positive, but our application process doesn't rely solely on a credit score and we aren't able to disclose the specific reasons behind these decisions.

If you've been advised to wait 3 months before applying again, we'd recommend following that guidance if you wish to reapply in future.

I'm sorry we weren't able to welcome you as a customer on this occasion, but we appreciate you taking the time to share your experience.

Regards,

Gemma M
The iD Mobile Social Media Team

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