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Stacey789
New Contributor
Oct 5, 2026 6:57 PM UTC
Question

RUBBISH UPGRADE PROCESS

I have finally given up with trying to upgrade and have moved elsewhere.

You might get a good deal initially but good luck if you ever want to upgrade to a reasonable deal.

Ive never known such terrible customer service or felt like I'm just going around and around in circles. Chat is terrible and takes ages only to get to the point where you need a callback. That doesn't happen for days and then they can't offer you that deal now or communicate clearly without having to ask them to repeat what they are trying to say! Try to offer you a poorer deal and downgraded phone. Absolutely horrendous experience. I will never return.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 7, 2026 7:00 PM UTC

    Hi ​@Stacey789,

     

    I’m really sorry to hear that your experience trying to upgrade has resulted in you deciding to leave iD Mobile.

    We completely understand how frustrating it must have been to spend so much time trying to arrange an upgrade, particularly when promised callbacks didn’t happen and the options you were subsequently offered weren’t what you had originally discussed.

     

    If you haven’t yet fully completed your move and would still be willing to discuss the upgrade options available, you can contact our Sales Team directly on: 0800 049 0250

     

    They’ll be able to go through the available options with you.

     

    However, if you’ve already decided to move elsewhere, we completely respect your decision and are genuinely sorry that your experience with the upgrade process has left you feeling this way.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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