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Community Member
TeddysMummy
Community Member
October 16, 2026
Question

Unused SIM bought by mistake help

Hi,

I'd like some help with my contract, please.

I bought a SIM-only plan with iD Mobile on 22nd July. I thought my Tesco Mobile contract was ending in September, so I planned to switch. I've since found out my Tesco contract actually runs until next year.

I haven't activated the iD SIM and haven't used any data, calls or texts, but I'm being billed for it. It was a genuine mistake I made while I was off my medication and not thinking clearly.

Could you please cancel the contract, and could the early exit fee be waived given the circumstances? If that's not possible, please could you tell me what my options are and what each would cost?

Thank you,

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 17, 2026

    Hi ​@TeddysMummy,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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