New Contributor

Solved

End of Contract and leaving ID

Forum|Forum|5 months ago
May 6, 2026
6 replies
305 views

IMG for upgrade this month, which I assume means I’m approaching the end of my 24 month contract. Where can I find the actual end date of my contract so I can work out when to leave and pay the minimal end of contract charges?

Best answer by Owethu M

Hi @Peter Sutton-Ball,

Thank you for getting in touch.

If you’re seeing that you’re eligible for an upgrade, this usually means you’re approaching the end of your minimum term. However, to confirm your exact contract end date, you can check this directly in your iD Mobile account.

📱 How to check your contract end date

In the app:

Open the iD Mobile app
Go to My Account / Plan
Select your active plan
Look for “Minimum term end date” or “Contract end date”

📄 Alternative options

Check your monthly bill, where the contract end date is often listed
Log in online and view your plan details

📌 Important to know

Your contract end date is when you can leave without early termination fees
If you leave before this date, a final charge may apply based on the remaining term
Once you pass this date, your plan usually continues on a rolling monthly basis

Owethu

Owethu MAnswer

iD Mobile Employee

Hi @Peter Sutton-Ball,

Thank you for getting in touch.

If you’re seeing that you’re eligible for an upgrade, this usually means you’re approaching the end of your minimum term. However, to confirm your exact contract end date, you can check this directly in your iD Mobile account.

📱 How to check your contract end date

In the app:

Open the iD Mobile app
Go to My Account / Plan
Select your active plan
Look for “Minimum term end date” or “Contract end date”

📄 Alternative options

Check your monthly bill, where the contract end date is often listed
Log in online and view your plan details

📌 Important to know

Your contract end date is when you can leave without early termination fees
If you leave before this date, a final charge may apply based on the remaining term
Once you pass this date, your plan usually continues on a rolling monthly basis

Owethu

Kieran C

iD Mobile Employee

Hi @Peter Sutton-Ball ,

Any particular reason that you’re looking to leave us? Would be good to hear your feedback.

Thanks,

Kieran

Head of Customer - iD Mobile

C

Carper7968

New Contributor

My contract ended last month so like to cancel my direct debit as no longer have phone

Hosai W

iD Mobile Employee

Hi @Carper7968,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

musiliu007

New Contributor

Hi, my contract ends 7/11/2026, is that the day i cancel or do i have to do this 30 days before the 11th

kind regards

Gemma M

iD Mobile Employee

Hi @musiliu007,

All of our leaving options provide a 30-day period in one way or another, depending on how you choose to leave.

As your minimum contract ends on 7 November 2026, if you’re planning to keep your number and leave using a PAC code, we’d recommend arranging for your number to transfer by 6 November 2026 so that your iD Mobile account can disconnect on 7 November 2026.

A PAC code itself is valid for 30 days, so you can request it beforehand and then provide it to your new network when you’re ready to complete the transfer.

If you simply want to cancel without transferring your number, you can instead arrange a 30-day disconnection.

You can find more information about leaving iD Mobile here: https://www.idmobile.co.uk/help-and-support/leaving-id

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.