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Ceridwen
New Contributor
Oct 12, 2026 7:40 PM UTC
Question

How to contact?

How can you speak to an actual person!? I want to upgrade but this is so frustrating I have terminated the contract. Tried to do it over chat but after spending over half an hour and then being cut off I was clearly getting no where fast 

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 13, 2026 7:41 AM UTC

    Hi ​@Ceridwen,

     

    I'm sorry to hear you've had such a frustrating experience.

     

    Our Live Chat team is currently the only way to speak directly with an advisor regarding upgrades and account changes. They will be able to look into your account and discuss the options available to you.

     

    You can contact Live Chat here: https://www.idmobile.co.uk/live-chat

     

    If you've had issues getting through previously, I'd recommend trying again when you have a little time available, as the team will be best placed to help with your upgrade enquiry.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    CeridwenAuthor
    New Contributor
    Oct 13, 2026 7:44 AM UTC

    I’ve tried this multiple times - they take so long to respond it just disconnects. As shame as I didn’t want to leave ID 

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Oct 14, 2026 1:26 PM UTC

    Hi ​@Ceridwen, 

     

    Thank you for getting back in touch, and I’m really sorry that you’ve had such a frustrating experience trying to contact us. I understand how disappointing this must be, especially as you wanted to stay with iD Mobile but have struggled to get the support you need.

     

    If you would still like to upgrade your contract, please contact our Sales team, who can discuss the available upgrade options with you. You can reach them through Live Chat or by calling 0800 049 0250.

     

    If you’ve decided that you would prefer to disconnect your service instead, I’ve just sent you a private message so we can help you with the next steps.

     

    To find it, click your profile picture in the top-right corner and select Private Messages.

     

    Alternatively, you can access your inbox directly here:

    https://community.idmobile.co.uk/inbox/overview

     

    I’ll speak to you there and help you with your request.

     

    Once again, I’m sorry that your experience has left you considering leaving iD Mobile, and we appreciate you giving us the opportunity to assist you further.

     

    Owethu

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