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leaving

  • January 10, 2025
  • 5 replies
  • 102 views

Sue French
New
 Contributor

I would like to leave ID mobile But when I click on the appropriate option I get this

 

 

Best answer by Decembersangel72

Hi ​@Sue French 

When you say ‘I would like to leave ID mobile’ do you want to move to another network provider?
To leave iD Mobile…..
Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'. Please be aware that we need at least 30 day’s notice before your contract ends*. You can keep using your SIM as a Pay As You Go SIM card, or cut it up once you’ve cancelled your plan.
*Please note: if you decide to leave before your minimum contract period, you may be charged an early cancellation fee.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Good luck x



 

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5 replies

Decembersangel72
Silver Contributor
  • Silver Contributor
  • 257 replies
  • Answer
  • January 11, 2025

Hi ​@Sue French 

When you say ‘I would like to leave ID mobile’ do you want to move to another network provider?
To leave iD Mobile…..
Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'. Please be aware that we need at least 30 day’s notice before your contract ends*. You can keep using your SIM as a Pay As You Go SIM card, or cut it up once you’ve cancelled your plan.
*Please note: if you decide to leave before your minimum contract period, you may be charged an early cancellation fee.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Good luck x



 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3233 replies
  • January 11, 2025

Hey there ​@Sue French, sorry to hear that.

 

We hope the kind advice from ​@Decembersangel72 was able to help.

 

If you need further support cancelling, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


  • New
 Contributor
  • 3 replies
  • March 23, 2025

Help 


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  • Helpful
 Contributor
  • 11 replies
  • March 23, 2025
S Z Shah wrote:

Help 


You can leave by texting PAC to 65075 if the leave ID mobile link isn’t working


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3233 replies
  • March 24, 2025

Hey there ​@S Z Shah, how may we help you today?

 

Thanks,

Tyler