Breaking contract because services are different that contract says

Hey there ​@Jakub Bukowski, can you please explain your issue in further detail so we can assist as best as possible please?

Thanks,

Tyler

Hi ​@Jakub Bukowski 

There are many factors that will affect the service you have.
Can you please explain the problems you are experiencing so that it can be determined if it is down to the phone you have, the area you live in or if it is actually the service is just not what was promised to you when purchased.
Include as much info as possible i.e. the phone you have, your post code, where the service is lacking in its provision etc.

Ta kindly x x

Im sorry but its not an answers for my question. Generally you company saying have 99% coverage, so why i have almost everywhere no signal at all?? Also i was looking if others your clients have same problem and i found it is. So im asking again if you cannot provide that what we was agreed, i can just stop paying as you not providing a service? Thanks

If it’s a simple answer to your question that you seek, it’s a NO!

Hey there ​@Jakub Bukowski, sorry to hear that. We would need to look into any coverage related issue before we can advise anything further.

What’s the full postcode(s) you’re having issues in and what phone do you have please?

How long have you had issues?

Thanks,

Tyler

Hello i would like to leave asap too

Hi ​@siliise  this isn’t what we like to hear, can we help you from here perhaps?

Still you not answering for my question. It's simple, you cannot provide proper services, everyone one user have same problem. Your signals strength is pure non, almost everywhere loosing signal, maximum 2-3 bars of 5. I don't want anymore help with solving problems. I need you to answer and understand that how i can leave you....

Im in Glasgow, Tollcross estate, and i have 2 bars. Its a joke, especially when i see 5G antenna through the window 

Hey there ​@Jakub Bukowski, sorry to hear this. I can see above that I asked your some questions on 22nd May 2025, and received no response from yourself until now, so we haven’t been able to answer any questions due to no response?

As previously asked so we can assist further, what’s the full postcode(s) you’re having issues in and what phone do you have please?

How long have you had issues?

Thanks,

Tyler

FS, I DONT WANT TO FIX YOUR ISSUE, ITS YOUR PROBLEM SO FIND IT YOURSELF MY GOD. I ASKING HOW CAN I LEAVE YOUR COMPANY, I WANT BRAKE CONTRACT/AGREEMENT, DO YOU UNDERSTAND THAT OR ITS TOO HARD FOR ADMINISTRATIONS???? 

ALSO WHAT DEPENDS POSTCODE, DO YOUR PROVIDE RANGE FOR 100 METERS THEN NOT THEN AGAIN YES? HAHAHA

Its not the answer, can you help me to brake my contract? Im already sure and decided about 

Hey there ​@Jakub Bukowski, please provide us with the full postcode. If you wish to leave us mid-contract, you’d need to pay the termination fee, or we’d need to take out a thorough investigation into your issue before we can look at a potential early release for example.

For us to take out a thorough investigation, we require certain details from yourself, which we need to be able to help you further. Therefore, if you require assistance, please send the requested information so we can assist you further. 

I am simply asking for the full postcodes that you regularly have issues in, so we can check the areas first, so we can begin to understand your issue more.

Thanks,

Tyler