I am attempting to cancel my plan, I am now out of contract.  Each time I try to sign in it sends a OTC to the number.  I am not using the number anymore as I moved to another provider.  How else can I sign in/cancel?

I have tried sendingong text to 65075 I've tried live chat but I keep getting the same email sent over and over again stating I cannot have a new PAC code code and to use the previous one given Ive checked all emails and spam there is no PAC code on any of them

Idmobile customer services in PRIVATE MESSAGES promised to help me today when SIM arrived I just don't know how to contact anyone I keep replying but get no answer back from themI'll have to leave it and just not use the SIM I suppose Teresa 

I wish to cancel my mobile phone which is on a rolling monthly payment cancel any time, It was bought for my daughter { REMOVED } it was set up by { REMOVED }{ REMOVED }MOBILE { REMOVED }.She hasn't been paying her mobile bill and I have been contacted by a debt company asking me for payment because i set it up even though she is down as the bill payer!! 

I wish to cancel my mobile phone which is on a rolling monthly payment cancel any time, It was bought for my daughter { REMOVED } it was set up by { REMOVED } { REMOVED }MOBILE { REMOVED }.She hasn't been paying her mobile bill and I have been contacted by a debt company asking me for payment because i set it up even though she is down as the bill payer!! 

Don't be fooled by the Trade up Team giving you your money for you old phone.I have been waiting for over 3 months now. And after countless emails and calls and even raising a complaint Still NOTHING!! all I get is lip service and saying they will send it to the back office. And my money will arrive in 3 to 5 days.What a load of rubbish it never happens. Does the back office really exist! Who knows.Take my advice and done use the trade up service!! 

Can I speak to a Human, because my daughter is not paying her ID mobile bill I didn't realise until dept collectors found my address because I set it up I'm responsible she was paying it, I've got her mobile but she has all the information and wont speak to me and I set up the phone plan when she was 16yrs, I need to speak to a person as ID will eventually let me put her number in but that's it!!! 

I moved to ID mobile with the belief that it included WiFi calling. I live in a remote area and the signal is not good inside our house so needed WiFi calling. WiFi calling doesn't seem to have worked at all since moving to ID mobile even after doing all the resets etc that are suggested in the forums. This makes the network unusable when I'm at home. Am I able to cancel penalty free as the network is unusable for me at home

HiSorry if this has been asked and answered before but I can’t see it.If my contract ends on 26 May 2026 doesn’t the DD I paid on 13 May cover my airtime to the 26 May? So if I use a PAC on 22 May why would I be quoted an early termination fee (I understand any out of plan charges would be due)?Thanks

i would like to cancel my order. I purchased a monthly sim earlier today and provided my PAC code from my current provider. I would like to cancel this as do not want to go ahead anymore. My order number is 146891822

I want to confirm before I send my phone to you that my contract will be terminated within the cooking period.i had a chat with someone and they advised just to return the phone. 

I want to confirm before I send my phone to you that my contract will be terminated within the cooling period.I had a chat with someone and they advised just to return the phone. 

My contract is ending , you do not have a good phone deal for me and have seen a better deal somewhere else , but before I decide to leave completely can you tell me what you can offer me for SIM only ? I am shopping around 

i want a live chat 

DPD have lost my parcel and I feel like im going around in circles, called iD, the agent has opened up an investigation however will not send a replacement until investigation is over, my new plan has started but I have no new handset! It's absolutely disgusting, should I cancel my new contract as I am still in the 14 day cancellation window?

I have been requested PAC cide many times and been advised that i will receive it within 30 minutes on my email but i received nothing also . My phone has now stopped being able to send or receive messages so I can't get PAC code.

I don't know why I had to create a separate community account to post a support call. My phone has now stopped being able to send or receive messages so I can't get PAC code.

Can you please confirm that this account was  cancelled on 07/09/26

Hi I am due an upgrade soon and I can get a better deal through Martin Lewis website on ID mobile?

Could you kindly help me to pay off the full remaining amount on my account and request a pac code.thanks

Hello, I would like to cancel my £9 monthly contract. I want to keep my SIM card and number, but I no longer wish to continue with the monthly contract. Please stop the automatic renewals for my account. Thank you.

I want to Leave ID as my contract is coming to an end on 09th May 2026. I do not want to switch to any other service provider as well. Simply close my plan/ contract and close the number as well. Can I close it today/ before the contract end date ..?

Hi, I’ve tried to cancel my account several times and have been assured no further money will come out of my account but on requesting a pac code which I was told I already have there is an estimated final bill?! I want to leave ID and have cancelled my direct debit as per the conversation via live chat. Could you please help me to cancel my account without the protracted issues which are ultimately left unresolved to prevent people from leaving the network! I’m very disappointed with the customer service I have received so far.

I’ve been going round in circles for months trying to get my iD Mobile number fixed. I’ve never been able to get a strong mobile signal indoors (thick walls). However, I’m now certain that my Android phone (moto g(6), Model Number (SKU): XT1925-5) which used to work (and has my contacts list on it) is now unable to connect to iD at all, even outside. I also know that phone isn’t on iD’s list of supported models, so I’ve borrowed a device (Google Pixel 3a) that is supported from my father (it still has his contacts, apps etc. on it (not mine)). When I put my iD Mobile SIM in the borrowed Google phone:I can send and receive SMS messages (when outside) I can use 4G Mobile Data (when outside) I’m unable to make or receive calls anywhere, signal or no signal WiFi Calling option does

Can I have a pac code please