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Thinking of leaving?

Got a question about cancelling your iD Mobile plan or switching to another network? Ask it here!

  • 73 Topics
  • 175 Replies
73 Topics
T
Civilian
Tredge36Civilian
asked in Thinking of leaving?
contract has finished, but telling me i still need to pay off £24

Hi, I believe my 24 month contract has come to an end this month, so when I press leave iD mobile it’s telling me I still have an additional £24.40 to pay even though I paid more a month for my contract. I haven’t used any excursions or passed my monthly allowance so wondering why they are charging me extra?thanks in advance :)  

0
T
Civilian
6 hours ago
N
Civilian
Nigel1956Civilian
asked in Thinking of leaving?
my iphone cannot make calls to a landline

My latest problem with ID! My phone is unable to make calls to a landline. It has no problem connecting to a mobile number though. I have updated the software. I have turned off focus. I have reset the network but I am still unable to connect. What can I do as it is a new phone iPhone-13.

1
Tom
iD Mobile Employee
7 hours ago
D
Civilian
Dan mossCivilian
asked in Thinking of leaving?
identity fraud

I have recently been a victim of identity fraud and have had an account set up in my name. All direct debits have been cancelled, and the police are involved, but i need the account terminated. I tried reporting via your online form, but got no response.

2
Tom
iD Mobile Employee
9 hours ago
Jenny Copland
Civilian
Jenny CoplandCivilian
asked in Thinking of leaving?
contract

I'm looking at leaving and I'm struggling to find out how much is left to pay and how to do it. 

1
Matthew T
iD Mobile Employee
1 day ago
C
Newbie
Cymru2005Newbie
posted in Thinking of leaving?
phone not working

I am about to leave ID mobile as I am constantly dropping calls or not receiving them. It isn’t a network issue

1
Matthew T
iD Mobile Employee
1 day ago
C
Civilian
Chrsmoz84Civilian
posted in Thinking of leaving?
quick to threaten me with bailiffs.

Iv been with id mobile about 6months. More often than not paying my bill weeks before its due.  Last month i was a week late owing my bill they cut me off. STRAIGHT AWAY. Today i had a letter threatening with bailiffs the cheeky F@#KERS.  I.d mobile owned by the biggest mobile service THREE. ?!?!? Not exactly "THE PEOPLE'S BEST SERVICE??!!!!?!

0
C
Civilian
2 days ago
Donna Braman Dean
Rookie
Donna Braman DeanRookie
asked in Thinking of leaving?
awful company awful service

I am a customer who has been without a working phone for a week.I cannot make or receive calls.My son is  vulnerable and I need to be in contact with him.I have made two calls to your vulnerable help line lasting over an hour.No one could help or fix my problem I was left with sorry I don’t know what is wrong. It is clear there is a more widespread fault with Id mobile, as there is lots of chat in the internet.I wanted to cancel my contract so I could get a new contract where my phone would work and would keep me in contact with my family.I was told that I would be charged for this and if I wanted to reclaim it I would have to put in a complaint.I did this and I have heard nothing.I would like to cancel my contract with no charge and I will be seeking compensation for the loss of service and the stress and anxiety this has caused.If I do not hear from someone today, I will be taking this further and I will be contacting any media platform/ outlet that I can. This is an appalling way to

0
Donna Braman Dean
Rookie
2 days ago
C
Newbie
cjcoxNewbie
asked in Thinking of leaving?
cjcox

Unable to call out or receive calls in on 4G. Same problem yesterday. Can use WhatsApp. Help iD this is not good enough.

3
andewhite
Legend
2 days ago
Edoardo Cimatti
Civilian
Edoardo CimattiCivilian
asked in Thinking of leaving?
Cancelling contract while in cooling off period while keeping my phone number

I want to cancel my contract as I’m still within the 14-day cooling-off period. I'd also like to keep the number I brought over from my previous provider. The signal is terrible – I can’t get 4G or 5G in my house, and I barely have any regular reception.Can someone please get in touch with me before the cooling-off period ends? I’m struggling to find information on cancelling contracts during cooling off period while keeping my existing number, especially as my ID sim is digital, not physical

2
Kash
iD Mobile Employee
3 days ago
V
Civilian
valebartsCivilian
asked in Thinking of leaving?
leaving ID out of contract

Hi I have seen similar posts but I wanted to double check one thing.If my contract already ended and I want to leave by using a PAC to transfer to another provider with my number, I understand I will be charged only for what I used from last bill to the transfer. SO to clarify, out of 30days bill I pay only for those days I use ID: so if my plan cost e.g. 12 pounds a month , 12 pounds is divided per 30 days > 40 p a day?Thanks 

4
Kash
iD Mobile Employee
3 days ago
S
Civilian
Steve.pCivilian
asked in Thinking of leaving?
THIEVES

It should be illegal to set up a company that will take your money but not talk to you.It's disgusting. 3 days. No data or phone. iD app not working. And live chat not working. They just don't care.Their thoughts are "Just leave then. Another Mug will take your place".

1
Tom
iD Mobile Employee
3 days ago
D
Rookie
DPeterRookie
asked in Thinking of leaving?
cannot make or receive phone calls from certain locations but got signal

Hi.For around a week now when I am at home or certain locations I am unable to make phone calls or receive phone calls. I have signal and mobile internet works fine. I can also send texts. I am using an Iphone 12 5G capable phone with an Esim. I have a secondary Iphone 12 with a Three sim and it works fine, the problem is not with my phone. I have followed Every step on your website, resetting network etc didnt work. I have reported the problem via webchat and got a text to get in touch with you as you need to ask more technical questions. I am currently in contract but needless to say that I am not happy with the service you are providing, for work and for personal reasons I cannot afford to not to be able to make or receive phonecalls. I dont feel that it is my fault nor that I dont care as I have followed all the instructions you have provided. If this issue cannot be sorted by the end of next week I would like to break contract with you of course without an early exit fee as you ar

2
Kash
iD Mobile Employee
3 days ago
S
Civilian
Steve.pCivilian
asked in Thinking of leaving?
Nothing for 3 days

At what point do I stop paying? No phone and no mobile data for 3 days. The app doesn't work. I can only talk to a chat bot, which is useless. This happened about a month ago too.I Don't think iD give a sht.They just take your money and run.

1
Matthew T
iD Mobile Employee
4 days ago
A
Newbie
Avtar GillNewbie
asked in Thinking of leaving?
only joined a few days ago, and want to leave already

I joined ID with a 8gb sim, I’ve been using Wi-Fi. Now all my data has expired after only a few days of joining. How do I complain?

10
A
Newbie
4 days ago
DharBoy
Newbie
DharBoyNewbie
posted in Thinking of leaving?
why i am getting notes from ID if my contract was over?

My ID Mobile account number 12703826 was disconnected few mo ths back. Why it is yet not closed?

1
Tyler
iD Mobile Employee
7 days ago
W
Newbie
Wendy GriceNewbie
asked in Thinking of leaving?
Wendygrice8@gmail.com

I wish to cancel my subscription 

2
Tyler
iD Mobile Employee
7 days ago
N
Newbie
NellyPJNewbie
asked in Thinking of leaving?
Cancel contract as upgrade phone not delivered - I'm within the 30 day colling off

I ordered an upgrade which was supposed to be delivered on 22 Aug (today 2 Sept) by DPD - it never turned up so I called DPD. DPD state they’ve lost it, but stated it’s MY issue so I have to contact ID Mobile to resolve it.  I’ve done that and logged an escalation with ID Mobile customer support, but DPD aren’t responding to ID Mobile escalations. I’ve not been able to use the phone I’m actually paying for and no longer feel like it’s worth the hassle. As I’m well within the 30 day cooling off period (as I bought it via the ID Mobile website) I assume I’ll be able to cancel my contract once I’ve obtained a Return Transaction Number, but DON’T actually have anything to return as it’s not been delivered, and WILL NOT be charged?

6
Matthew T
iD Mobile Employee
7 days ago
A
Newbie
adtauntonNewbie
asked in Thinking of leaving?
how to cancel if no SIM card?

I have a third mobile number that has never been used and I do not have the SIM card. Every contact point relies on receiving a text through to that number. I cannot the pay the final £10 to finish the  contract term or then cancel that number. How do I get around this?

0
A
Newbie
8 days ago
W
Newbie
whoamiNewbie
asked in Thinking of leaving?
other person cannot hear

I’ve been with ID mobile for 6/7 months, first 3 months have been fine.  After about 3 months when I call out or when I receive calls the other person cannot hear me.toggling between the speaker and mic sometimes works, other times I have to cut off and call back or the person calling me cuts off and calls back.Apple have carried out around 6 diagnostic tests both on store and over the internet and cannot find anything wrong with the device.I have an iPhone 15 pro which came with the contract.Apple have asked for the iPhone to be sent in so they can simulate testing.they mentioned that my ID mobile profile may need to be re-provisioned/ re-created? I ordered a new sim and have been using this for about 1 month but gives the same issue.I have tried resetting network, that didn’t work, I deleted everything of the phone and set it up as a new phone and that hasn’t worked.is there anything you can recommend or suggest?  thanks  

1
Kash
iD Mobile Employee
9 days ago
K
Civilian
KTBCivilian
asked in Thinking of leaving?
Easiest way to leave within cooling off period.

As someone who has just spent years on EE and then Vodafone with no signal problems at all, I took someone's advice and agreed to try ID mobile. Sadly, I know after only a week that this is simply not the network for me. Poor or no signal, losing calls mid conversation, etc means I want to pull the plug before I've really got started with ID MOBILE. DO i go in-store to Currys where I picked up my sim from, or do I have to cancel online? 

2
Kash
iD Mobile Employee
9 days ago
S
Newbie
SandgrownNewbie
asked in Thinking of leaving?
No phone signal for 4 days. Vulnerable Customer

Being disabled and in my 70's I am registered with iD mobile as a vulnerable customer. I have been with iD for 13 years on a monthly contract without issue. Last Wednesday I stopped being able to make and receive calls. I can still send and receive texts and access the Internet. I phoned the vulnerable person helpline and reported the issue and was told I would be contacted in 24 hours. No contact was made. The following day I spoke to a different person who said I should have been told 48 hours for contact to be made although even that time scale has passed without contact being made.The second person said they would send me a new SIM card as mine was 7 years old but said in the meantime as it was urgent I could collect one free of charge from Curry's which I did yesterday. The SIM card was replaced and registered and I duly received two emails confirming it was good to go.Unfortunately it wasn't. My phone is in perfect working order and the SIM's from four friends phones who use othe

1
Kash
iD Mobile Employee
10 days ago
Tracy Walker
Civilian
Tracy WalkerCivilian
asked in Thinking of leaving?
Angry customer

Ive been paying my DD every 1st of tge month not gone over and still paying and im recieving harassing e-mails from overdales legal debt collectors saying i owe ID mobile £90.  Very stressed customer 🤬

2
Tyler
iD Mobile Employee
11 days ago
Roderick Peacock
Civilian
Roderick PeacockCivilian
posted in Thinking of leaving?
Cancel my contract

I am not using this number, and I want to cancel it please - Please be aware there is a company on Google “Ask expert” charges £24 to cancel - I think it’s a rogue site. 

1
Kash
iD Mobile Employee
17 days ago
Tony Freeth
Civilian
Tony FreethCivilian
asked in Thinking of leaving?
cancel my phone account please

I want to cancel my phone account as I do not use the phone anymore as my wife has since recently died Thank you

2
Tyler
iD Mobile Employee
18 days ago
E
Civilian
emilyjayne63Civilian
posted in Thinking of leaving?
PAC code

I have tried to leave ID multiple times and I cannot because I cannot get a PAC code. I was told to wait 48hrs and try again but it still will not work. I can also not find out the remaining balance/cost to me if I leave now because again this says ‘error’ and doesn’t work. Please can you help me with this. I have spoken to three agents already over the past few weeks and it is still not resolved. 

1
Kash
iD Mobile Employee
18 days ago
Terms & Conditions