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Question

Looking to cancel my contract due to wifi calling not working

  • May 26, 2026
  • 1 reply
  • 3 views
P
New Contributor

I moved to ID mobile with the belief that it included WiFi calling. I live in a remote area and the signal is not good inside our house so needed WiFi calling. WiFi calling doesn't seem to have worked at all since moving to ID mobile even after doing all the resets etc that are suggested in the forums. This makes the network unusable when I'm at home. Am I able to cancel penalty free as the network is unusable for me at home

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • May 26, 2026

    Hi ​@Parneeuk 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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