Hi ​@Jola1985,

Thanks for getting in touch.

If you’re returning the phone within the cooling-off period and have already been advised by the team to proceed with the return, the return would normally trigger the cancellation process for the agreement once the device has been received and processed.

We’d recommend keeping hold of any proof of return and tracking information until everything has completed.

Once the return has been processed, any applicable contract cancellation would then be completed in line with the return request raised.

If you’d like us to check that everything has been set up correctly or make sure the return request is progressing as expected, please just let us know and we’d be happy to take another look for you.

We hope this helps and gets sorted quickly for you.

Regards,

Gemma M

The iD Mobile Social Media Team