Trade up Team still waiting for my money after 3 months

Forum|Forum|3 months ago
May 27, 2026
3 replies
21 views

Don't be fooled by the Trade up Team giving you your money for you old phone.

I have been waiting for over 3 months now. And after countless emails and calls and even raising a complaint Still NOTHING!!

all I get is lip service and saying they will send it to the back office. And my money will arrive in 3 to 5 days.

What a load of rubbish it never happens. Does the back office really exist! Who knows.

Take my advice and done use the trade up service!!

Best answer by Exbury

Yes

Have already been in contact with them

Still nothing.

You and currys need to talk to each other!!

What the hell is going on. Very dissatisfied with your company and will not recommend any using your trade in service. Again still no help !!!

Just lip service.

Why don't you flag this up to your head office.

Or is that to hard

Owethu M

iD Mobile Employee

Hi @Exbury,

We’re very sorry to hear about the experience you have had regarding your Trade-In payment, and we completely understand your frustration, especially given the length of time you have been waiting.

Please note that our Trade-In service is provided by our sister company, Currys. For any queries or further updates regarding your Trade-In payment, we would recommend contacting the dedicated Trade-In Team directly via:

TradeUpHelp@currys.co.uk

Owethu

E

ExburyAuthorAnswer

New Contributor

Yes

Have already been in contact with them

Still nothing.

You and currys need to talk to each other!!

What the hell is going on. Very dissatisfied with your company and will not recommend any using your trade in service. Again still no help !!!

Just lip service.

Why don't you flag this up to your head office.

Or is that to hard

Z

Zandile M

iD Mobile Employee

Hi @Exbury

Thank you for getting in touch with us.

I’m really sorry to hear how frustrated you are and that you still haven’t had a resolution. I completely understand why you feel let down, especially after already contacting us and not seeing any progress.

Kindly visit your nearest currys store for assistance as you have not received any communication.

Thank you,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.