The worst customer service EVER!
My phone got stolen and of course getting hold of the customer service is ridiculously difficult and exposes customers to more crime as they are not around to answer urgent queries and or provide a new eSIM. When I requested for a new eSIM it kept sending passcode to the phone number that I have reported as stolen. I went without a number for days. Not worth the money. I will be looking to leave their services
+10Hi
We’re very sorry to hear about the experience you’ve had after your phone was stolen, and we completely understand how frustrating and stressful this situation must have been.
We appreciate that being without access to your number for several days is extremely inconvenient, especially when you need urgent support with securing your account and getting a replacement SIM or eSIM.
If you need assistance with a stolen handset, SIM replacement, or eSIM support, you can contact our team through Live Chat or send us a direct message via our social media platforms (Instagram or Facebook), where a member of the team can review your account and help further.
We apologise for the inconvenience caused and appreciate you sharing your feedback.
Owethu
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