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New Contributor
Aky777
New Contributor
April 7, 2026
Question

PAC CODE ERROR CANNOT RECIEVE PAC CODE

  • April 7, 2026
  • 5 replies
  • 33 views

I have tried sendingong text to 65075 I've tried live chat but I keep getting the same email sent over and over again stating I cannot have a new PAC code code and to use the previous one given Ive checked all emails and spam there is no PAC code on any of them

    5 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 7, 2026

     Hi ​@Aky777,

     

    I am so sorry to hear that you are having trouble requesting your PAC code. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Aky777Author
    New Contributor
    April 7, 2026

     Hi ​@Aky777,

     

    I am so sorry to hear that you are having trouble requesting your PAC code. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    I have responded to your Dm

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 7, 2026

    Hi ​@Aky777,

     

    Thanks for letting me know. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    WilliamTJ
    New Contributor
    June 1, 2026

    I've tried every combination of PAC and 170846 and am still getting error messages.

     

    Tried getting a result using the app...failure.

     

    Spent 90 minutes so far. Why is d of birth needed.

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    June 2, 2026

    Hi ​@WilliamTJ,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.


    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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