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Question

PAC CODE ERROR CANNOT RECIEVE PAC CODE

  • April 7, 2026
  • 5 replies
  • 28 views
A
New Contributor

I have tried sendingong text to 65075 I've tried live chat but I keep getting the same email sent over and over again stating I cannot have a new PAC code code and to use the previous one given Ive checked all emails and spam there is no PAC code on any of them

    5 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 7, 2026

     Hi ​@Aky777,

     

    I am so sorry to hear that you are having trouble requesting your PAC code. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Aky777
    • Author
    • New Contributor
    • April 7, 2026

     Hi ​@Aky777,

     

    I am so sorry to hear that you are having trouble requesting your PAC code. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    I have responded to your Dm

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+12
    • Gemma M
    • iD Mobile Employee
    • April 7, 2026

    Hi ​@Aky777,

     

    Thanks for letting me know. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New Contributor
    • WilliamTJ
    • New Contributor
    • June 1, 2026

    I've tried every combination of PAC and 170846 and am still getting error messages.

     

    Tried getting a result using the app...failure.

     

    Spent 90 minutes so far. Why is d of birth needed.

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@WilliamTJ,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.


    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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