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Order cancellation

  • May 22, 2026
  • 2 replies
  • 10 views
C
Community Member

i would like to cancel my order. I purchased a monthly sim earlier today and provided my PAC code from my current provider. I would like to cancel this as do not want to go ahead anymore. My order number is 146891822

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • May 22, 2026

    You need to raise on id CHAT to sort.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • May 24, 2026

    Hi ​@Connie06 ,

     

    I’m really sorry you’ve changed your mind. I understand and I’ll help guide you through this.
     

    To cancel your order, this needs to be handled directly via our iD Mobile Live Chat team, as they can stop the PAC transfer and cancel the order before activation completes.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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