Very upset cant get any help setting up?

Forum|Forum|3 months ago
May 30, 2026
1 reply
15 views

Idmobile customer services in PRIVATE MESSAGES promised to help me today when SIM arrived I just don't know how to contact anyone I keep replying but get no answer back from them

I'll have to leave it and just not use the SIM I suppose

Teresa

Best answer by Owethu M

HI @Hedges,

We're sorry to hear that you've been unable to get a response and that this has left you feeling like you can't use the SIM.

We'd still like to help. Could you please let us know exactly what you need assistance with regarding the SIM? The more detail you can provide, the easier it will be for us to point you in the right direction or explain the next steps.

We apologise for any frustration this has caused and look forward to hearing from you. If you need immediate help, you can contact our Live Chat Service or send a direct message via our social media platforms.

Owethu

Owethu MAnswer

iD Mobile Employee

HI @Hedges,

We're sorry to hear that you've been unable to get a response and that this has left you feeling like you can't use the SIM.

We'd still like to help. Could you please let us know exactly what you need assistance with regarding the SIM? The more detail you can provide, the easier it will be for us to point you in the right direction or explain the next steps.

We apologise for any frustration this has caused and look forward to hearing from you. If you need immediate help, you can contact our Live Chat Service or send a direct message via our social media platforms.

Owethu