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Cancel my rolling monthly mobile ccount

  • May 28, 2026
  • 1 reply
  • 2 views
1
Community Member

I wish to cancel my mobile phone which is on a rolling monthly payment cancel any time, 

It was bought for my daughter { REMOVED } it was set up by { REMOVED }

{ REMOVED }

MOBILE { REMOVED }.

She hasn't been paying her mobile bill and I have been contacted by a debt company asking me for payment because i set it up even though she is down as the bill payer!!

 

    1 reply

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Owethu M
    • iD Mobile Employee
    • June 1, 2026

     Hi ​@1234southbridgr, 

     

    We're sorry to hear about the situation and understand your concerns.

     

    Please note that we can only access and discuss an account with the account holder or an authorised person on the account. If the account is registered under your name, we will be able to review it and discuss the available options with you.

     

    To allow us to investigate this further, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to complete the necessary security checks and assist you further.

     

    Owethu

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