Very poor signal in home across 2 devices. Must leave. | iD Mobile Community
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Very poor signal in home across 2 devices. Must leave.

  • July 22, 2025
  • 9 replies
  • 147 views

My wife and I have Pixel 7 and 8 phones respectively. Both of us have always experienced poor signal when making and receiving phone calls, especially when at home. We use our phones for work and can no longer tolerate this poor service.

We have tried all of the advice provided on these topics by this forum and nothing has helped. 

Due to this we need to be able to cancel our contracts (at no cost) as we are not being provided with the level of service we are paying for.

Please advise how we can do this.

Best answer by andewhite

This community discussion might help, ​@RoughLee

9 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 22, 2025

Have you tried using the iD Mobile WiFi Calling service at home, ​@RoughLee

This community article might help.  


  • Author
  • New Contributor
  • July 22, 2025

Yes but for some reason it doesn't make a difference 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 23, 2025

This community discussion might help, ​@RoughLee


  • Author
  • New Contributor
  • July 23, 2025

Thanks ​@andewhite , looks like this issue with the WiFi calling preferences is a long ongoing saga. I've looked in my Pixel 8 settings and there doesn't appear to be the option to change the preference.

I will try the workaround suggested and see what happens. Thanks for the heads up.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@RoughLee, sorry to hear that. What’s the full postcode please? 

 

Do you have VOLTE enabled?

 

In terms of cancelling your contract at no cost. We’d need to look into this further and take out a thorough investigation before we can discuss an early release, to see if we can resolve it. I see you’ve mentioned you’ve had this issue since joining us, and you’d have had a returns window at the start of your contract to either leave without a fee, or to raise it to us so we can investigate it further and be aware of the issue and try and help. Have you previously raised this with us, and how long have you had the issue?

 

Please note, we only sell our contracts for personal usage and not for business purposes, so wouldn’t be able to offer an early release based on any business related issues caused, sorry about that.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 25, 2025

Hi, my postcode is M262TW.

Yes I do have VOLTE enabled.

I note your comments Tyler, however, I am not willing to get into a protracted conversation that will ultimately leave me in no better situation than I am already. 

I will, therefore, simply have to use the work around that other poor users of the ID Mobile service have kindly provided me with and then move to another provider once my contract ends.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 28, 2025

Hi there ​@RoughLee, Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

Can you confirm when you began having issues please? Is it only calls, or are texts and data affected too?

 

Thanks,

Tyler

 

 


  • New Contributor
  • September 3, 2025

Hi there, 

 

I also frequently experience shocking connection issues - I work across the South East and am often in hotels etc but my Samsung 24 has very poor signal - I had the same issue with my iPhone16 on the same SIM.

 

My brother uses another network and often has more signal than me.

 

It seems like this is a frequent issue - What can be done to help please?

 

Currently sat in a shopping centre in Chatham with almost no signal.

 

Thanks

Adam


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 4, 2025

Hey there ​@AdamR1985, what’s the full postcode(s) please?

 

Thanks,

Tyler