Have you tried using the iD Mobile WiFi Calling service at home, ​@RoughLee? 

This community article might help.  

Yes but for some reason it doesn't make a difference 

Thanks ​@andewhite , looks like this issue with the WiFi calling preferences is a long ongoing saga. I've looked in my Pixel 8 settings and there doesn't appear to be the option to change the preference.

I will try the workaround suggested and see what happens. Thanks for the heads up.

Hey there ​@RoughLee, sorry to hear that. What’s the full postcode please? 

Do you have VOLTE enabled?

In terms of cancelling your contract at no cost. We’d need to look into this further and take out a thorough investigation before we can discuss an early release, to see if we can resolve it. I see you’ve mentioned you’ve had this issue since joining us, and you’d have had a returns window at the start of your contract to either leave without a fee, or to raise it to us so we can investigate it further and be aware of the issue and try and help. Have you previously raised this with us, and how long have you had the issue?

Please note, we only sell our contracts for personal usage and not for business purposes, so wouldn’t be able to offer an early release based on any business related issues caused, sorry about that.

Thanks,

Tyler

Hi, my postcode is M262TW.

Yes I do have VOLTE enabled.

I note your comments Tyler, however, I am not willing to get into a protracted conversation that will ultimately leave me in no better situation than I am already. 

I will, therefore, simply have to use the work around that other poor users of the ID Mobile service have kindly provided me with and then move to another provider once my contract ends.

Hi there ​@RoughLee, Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

Can you confirm when you began having issues please? Is it only calls, or are texts and data affected too?

Thanks,

Tyler

Hi there, 

I also frequently experience shocking connection issues - I work across the South East and am often in hotels etc but my Samsung 24 has very poor signal - I had the same issue with my iPhone16 on the same SIM.

My brother uses another network and often has more signal than me.

It seems like this is a frequent issue - What can be done to help please?

Currently sat in a shopping centre in Chatham with almost no signal.

Thanks

Adam

Hey there ​@AdamR1985, what’s the full postcode(s) please?

Thanks,

Tyler