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Question

Cancel my son's subscription

  • July 8, 2025
  • 5 replies
  • 28 views

Firstlady Lebene
New Contributor

My son's Sim was blocked but I keep paying for the subscription,  I need to cancel it but it's still blocked and I cannot add it on my app

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2025

Hey there ​@Firstlady Lebene, sorry to hear that. Would you like us to PM you here to look at a disconnection of the account for you?

 

Thanks,

Tyler


Firstlady Lebene
New Contributor

Yes, I will really appreciate it if you can help me cancel the account. Thank you 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 14, 2025

Hi ​@Firstlady Lebene 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Firstlady Lebene
New Contributor

I am still waiting 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • July 15, 2025

Hi ​@Firstlady Lebene  I can see we have sent you a message and you have replied this afternoon.