Question

Cancel my son's subscription

My son's Sim was blocked but I keep paying for the subscription, I need to cancel it but it's still blocked and I cannot add it on my app

+24

Hey there @Firstlady Lebene, sorry to hear that. Would you like us to PM you here to look at a disconnection of the account for you?

Thanks,

Tyler

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Yes, I will really appreciate it if you can help me cancel the account. Thank you

+25

Hi @Firstlady Lebene

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

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I am still waiting

+19

Hi @Firstlady Lebene I can see we have sent you a message and you have replied this afternoon.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

5 replies