Hey there ​@Elina Andersone, your final bill will only be that if you’re leaving your contract early, or if you’ve got unpaid bills on the account. 

Is it definitely today your contract ends?

Thanks,

Tyler

Hi Tyler . Yes it's today . I don't end it early . No unpaid bills always pay by direct debit 

Hey ​@Elina Andersone, where did you find out the contract end date please?

Thanks,

Tyler

On my app also was receiving email of reminding date of ending 

Hey there ​@Elina Andersone, no problem. Can you send a screenshot of this please? (Please block out any personal information).

Thanks,

Tyler

There is no option to attach a file ? 

You’d only be charged for ending your iD 24-month minimum term phone contract if you close your iD account within the minimum term, ​@Elina Andersone.

You can text INFO to 85075 (from the phone with your iD SIM), for details of any charges to close your iD account. 

Hey there ​@Elina Andersone, we hope the advice from ​@andewhite has been able to hel.

You should be able to attach a photo via this page.

Thanks,

Tyler

Hi, I am having a very similar issue - my 24 hour contract ends today - 14th October 2025 - and when i tested leaving iD mobile it says that my estimated final bill will be £100.32!??
I also pay by direct debit and have had no issues paying this over the 24 months. I feel trapped. Can you help please?

Hi ​@Polomint 

I do apologize if you are having issues with your contract, and it is disheartening to hear that you want to leave iD Mobile.

Kindly be advised that the final bill is high if you are leaving the contract before the contract duration ends, especially when you request disconnection mainly via the PAC/STAC code and a 30-day disconnection period. Please check if your contract expires today, 14/10/2025, and not in 2026.

Michael Z

Hi Michael

The contract ends today on 14th October 2025. I have been getting reminders about updating phone etc for the last number of weeks.

Sean

Hi ​@Polomint 

Thank you for letting me know.

If your payments are up to date and there is no outstanding balance, then the amount you were quoted may not be accurate. The final bill will depend on the cancellation method you choose, either a 30-day disconnection, PAC, or STAC code.

I would recommend reaching out to our team via our social channels (Facebook or Instagram), Live Chat, Community, or by emailing us at socialqueries@idmobile.co.uk
We can then check your account and confirm that you won’t be charged the incorrect amount.

Michael Z