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Elina Andersone
Active Contributor
Active Contributor
July 5, 2025
Question

Leaving ID contract ends today

  • July 5, 2025
  • 12 replies
  • 360 views

Planning to leave ID today as my contract ended . Why it's says I will be charged £ 115 for leaving ? That's ridiculous 🤦🏻‍♀️

    12 replies

    New Contributor
    October 14, 2025

    Hi Michael

     

    The contract ends today on 14th October 2025. I have been getting reminders about updating phone etc for the last number of weeks.

    Sean

    iD Mobile Employee
    October 14, 2025

    Hi ​@Polomint 

     

    Thank you for letting me know.

    If your payments are up to date and there is no outstanding balance, then the amount you were quoted may not be accurate. The final bill will depend on the cancellation method you choose, either a 30-day disconnection, PAC, or STAC code.

    I would recommend reaching out to our team via our social channels (Facebook or Instagram), Live Chat, Community, or by emailing us at socialqueries@idmobile.co.uk
    We can then check your account and confirm that you won’t be charged the incorrect amount.

     

    Michael Z

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